Project Expedition reviews

1646441351

lana

google

We are very sorry to hear about your negative review, but please note that we have no reservations under your name, and no evidence that you ever booked a tour on Project Expedition. If there was an issue with a reservation under a different name, please do reach out to our team at [email protected] and we will be more than happy to assist.

1647209660

1

booked and got confirmed for a tour, which we got declined to the night before the tour. unacceptable.

1539202596

michelle skrovan

google

Thank you for providing feedback about your tour Michelle, and we are sorry that things did not go as you planned. Please note that we were unable to offer a refund because you showed up late, and your tour had already departed. You were provided with the correct address and meeting time when you booked the tour, and if you had any reservations about this, we would have been more than happy to assist.

1539809933

1

Would never book with them again! I booked through them and their partner in Paris for a river cruise! Terrible experience, did not get to go on my cruise while in Paris, this was due to google maps being confused and not finding the port I needed to bored, so by the time we got there we missed the boat by 5 mins, however I was given wrong information at the port about switching my ticket for a later cruise that evening and said I had to contact my travel agent. With the 6 hour time difference and by the time my travel agent was able to get an answer it was too late to go on the cruises that evening, the next day we had another excursion booked already and flew out the following morning! So my travel agent tried for a month to get me a refund with no luck. When I finally emailed in a month later, the VP of project expedition, Jeremy that responded to my email was very condescending and did not even care that I paid $120 for 2 tickets on the river cruise and didnt get to go. Too many other companies out there to deal with this nonsense. Reply

1650302168

Tom Dills

google

4

Our Haleakala Sunset Tour on Maui was booked through Project Expedition although the actual tour operator was Polynesian Adventure. The tour itself ended up fine and sunset was beautiful but the experience as a whole had a few glitches and left a bit to be desired. The confusion started in the time leading up to our tour. At the time the tour was booked (August 2021) the itinerary was advertised, on both the Project Expedition and Polynesian Adventures websites, as including a stop at the Kula Lodge Marketplace on the ascent and dinner at Cafe O Lei at the Dunes after sunset and descent. We double checked our confirmation and the websites in the weeks leading up to our tour (February 2022) and both stops were still listed. I checked in directly with Project Expedition the week before our tour and was finally told that those stops had been removed from 2022 itineraries, evidently due to staffing shortages at the restaurant and the marketplace. So while my wife and I were aware that dinner would not be provided, many of the participants on our tour were not. Unfortunately the websites are still unclear, even in April 2022. When we were picked up at our hotel, the driver didnt say a word to us, other than to let us know that we needed to wear masks on the bus. We proceeded to pick up guests from two other nearby hotels, and the driver still didnt say anything. We assumed she was our guide and thought it strange that she wasnt chatting us up about our tour. We finally stopped at a Safeway grocery store near the airport, which our driver told us was a bathroom stop, and that if we wanted snacks they could be purchased there. It wasnt until we returned from the store that we found out another bus had arrived with passengers from other hotels, along with the bus which would be our actual tour bus. As we were being loaded on to the tour bus we were informed that whatever we bought at the Safeway would be our dinner. Many passengers had not realized this and went back into the Safeway to buy food, while three others got off the bus right then and announced that they were not going to go. Once we got on the actual tour bus, Mitch our driver was fantastic. He narrated the journey to the summit, stopping at a visitor center for a bathroom break and photos, then explained to us what would happen at the top. The sunset itself was beautiful and memorable. In hindsight, I would have driven it myself to save on the confusion, give us more time at the summit and allow us to hang around to see the stars. As a tour, however, the Mitch part of the tour was great. The discrepancies in the tour description and the confusion it caused was unfortunate. We knew what to expect, which is why I am rating the tour four stars. Not everyone had that same experience!

1638123665

Kasie Provencal

google

5

Excellent customer service, helped problem shoot when confirmation issue araised, very responsive.

1559694772

Bob Brodersen

google

Hi Bob, our records show that you have never booked a tour with Project Expedition, but if you would like to try us out, you can get in touch with our team of experts in New York City via live chat, phone, or email on projectexpedition.com

1559950772

1