We're sorry you felt disappointed by your order. Ordering metal can be a detailed process. That is why we email an acknowledgement to ensure accuracy. Everything we offer on our website is listed in inches, due to the fact that we cut orders to size. We can offer longer lengths than are available on our website, but you would need to contact us for pricing.
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Ordered 2 - 14' 1" x 2" tubes and 2 - 18' 1" x 2" tubes. They showed but the order was in inches and very expensive you can imagine. Who in the world sells metal by the inch and not by the foot. Place sucks.
These guys have been our(SEI) material supplier for the past 5+ years. There have been a few understandable hiccups throughout that time, but they've remedied every single one, from bent bar to a batch of questionable hardness. Special shout-out to Emilio, he always bends over backwards to provide great customer service. I remember back when material shortages where everywhere, he stayed late and sourced some material from a sister company instead of just letting me deal with a sudden two week wait on a delivery. Thanks Emilio!
I was starting to be concerned that I had not received a "we've shipped" email notification 3 days after I had placed the order. No need... it was on my porch 3 days after it was ordered!!! Great work guys and ladies!
What a God awful experience from start to finish! Ordered 12 pieces of square tube at 2:03pm on Wednesday afternoon. By Friday morning I still hadn't received any word about my order, so I contacted customer service, who transferred me to sales. This was approximately 10:30am. The sales guy tells me he doesn't know why my fairly small order wasn't completed yet because the tube was in stock and the order was small. He said he would look into it and call me back. The sales guy never called me back. Instead, I got a phone call from someone else at 2:35pm stating that my order was ready for pick up. Mind you, I had told the sales guy previously that morning that I work 2nd shift. Since I was already at work, I could not pick up my order and had to wait until Monday to pick up the order, wasting the weekend. So, I went to Speedy Metals today to pick up my order and a rude guy asks me what I need. I state that I'm there to pick up an order and gave him my name. He has me sign some paperwork and then grabs my order, slams it on the counter and walks away to the next customer, who had just walked in. I immediately noticed all the metal shavings and sharp edges and thought that the least he could have done was offer to put it in my truck. So, I take my order to my truck and get in. I had parked in front of the customer pick up door because it didn't say that I couldn't. It only said that I couldn't park in front of the overhead door. That same rude guy comes out the door with the next customers order and then proceeds to yell at me to move my truck because I'm not allowed to park there. First off, I'm clearly leaving so why even make a comment. Secondly, he could be nice and helpful to the next customer, but not to me? I never met this guy in my life and he's treating me as if I stole his girlfriend. The guy in question can be seen in the picture that I took from my dash cam. How this guy has a job is beyond me because he lacks all customer service skills. There was no need to be rude to me as I was never rude to him. Bottom line is that I'll never use nor recommend Speedy Metals to anyone ever again. I will also see if my company will be willing to change suppliers seeing as we've had issues having orders delivered on time and now this.
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