Somethingyoucouture reviews

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Madilyn Reagan

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Sierra Smith

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1

1693928182

Natalie Smith

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5

1673397715

Catherine Richardson

google

5

1626893207

Josephine Lowery

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Hi Josephine, This is Ashley, the owner that you referred to. Thank you for providing your feedback and letting us know about this issue. We apologize our service did not meet your expectations. We set a high standard for ourselves and are truly sorry you feel that standard was not met in your interaction with us. As there are two sides to every story, I think it is important that we provide some additional context for your comments: - The alteration you are referring to involved a substantial amount of work due to the fact the sample dress you brought was initially multiple sizes too big and we needed to essentially disassemble and reassemble. As you are aware we had multiple fittings to ensure the dress fit properly and received explicit approval from the bride (our client) at the last fitting. At no point did the bride share the concerns you raised here, it was only after the fact that you and the wedding planner asked us to make changes with what appeared to us to be no input from the bride as she was not included in any of those communications. Our entire goal as a business is to make the person wearing the dress feel great about the garment, and we will only take direction from the bride (client) on additional changes. - We strongly feel that the charges were more than fair given the amount of work required to get the dress to the point where the bride was comfortable. There is not a ‘complete alterations package’ as you referred to, and additional work would have needed to be paid for. - As you were told at the time, the owner (Ashley) happened to be recovering from surgery and responded as soon as she was alerted to your concerns after the other clients that had booked for that day were taken care of. - When we did speak, I made the executive decision that we were not willing to work any further on the garment. We understand that weddings can be stressful and we would never intentionally try to add to that stress. In this case, after making my employees feel uncomfortable and berating me verbally, I decided it was in the best interest of both parties to return the dress so you could work with someone else, if you preferred. - Your request for the dress to be returned did not occur until after business hours, so we made special arrangements to have the dress returned first thing the next morning, which based on what you said gave you ample time to take the dress elsewhere.

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