Sitfurniture reviews

1662594947

Bree Wolver

google

Dear readers, you heard Mrs. Wolvers complaint and now you can hear the actual truth. We price matched an online competitor when she saw a post from our store. We had the cabinet in stock, and since we price matched they decided to buy from us so they could receive the cabinet immediately. We appreciated the opportunity, but this had nothing to do with supporting small business. We arranged for a very reputable delivery service to deliver the cabinet. It was actually inspected and wrapped by the delivery service. Common sense tells you a delivery service wouldn't take a damaged piece because they wouldn't want liability on them. When they delivered the piece to the home is when the trouble started. Mr. Wolver was there to accept delivery. He instantly complained that there was a loose glass pane. Apparently Mr. Wolver pulled out a screw gun and attempted to "repair" the cabinet. He broke the door of the cabinet by over tightening the screws around the pane. This has been verified by the delivery company that watched him do it. They even recorded part of it for good measure. Mr. Wolver, probably in a panic, because he broke the cabinet, called the store and absolutely disrespected my employee, who is also my daughter. He yelled, demanded, swore, and threatened. This was all in response to my daughter saying we could either repair or just replace the cabinet. I can't imagine what he would've done if she didn't want to help. We had another cabinet in stock so we could've replaced it immediately. Nothing would calm him down so she asked for me to call him back. The call started out calmly, but suddenly Mr. Wolver flipped out again. He swore, insulted, yelled and was flat out irrational. At that point I'll admit I had enough. Mr. Wolver got a taste back of attitude. I swore and told him I wouldn't permit him to talk to my daughter or anyone else in my family or employ that way. I'm not one to tolerate abuse from anyone. I told him I wanted to speak with his wife and asked that she call me back. When she called we had a somewhat pleasant conversation. I was willing to replace the cabinet or issue a refund. She wanted to think it over. When she called back she had her husband on speaker. Again, he couldn't be rational for 5 seconds. At that point I told him I'll just issue a refund after deducting the repair cost. If they were nice people I would've just issued a full refund and moved on. Basically, these are NOT customers you want in your business. Young and foolish doesn't do justice to these two. Check out all of their reviews. I think they feel they're professional bashers. In this case it's not buyer beware....IT'S BUSINESS BEWARE.

1662599114

1

1682749876

Julia Caruso

google

5

1654828852

Brenna Allen

google

5

1673136678

Anna Thundergun

google

5

1662687778

Meredith Shuhandler

google

5