Lies. We had an original date of delivery between 9th and 16th. Those dates went by. I called Suddath, Jppso, and our storage contractor. The stories did not correlate and JPPSO was told the goods were delivered. We called Coleman, the contractor for our HHG storage and they told us a different story. Needless to say you could manage this project better than they could. Do a Dity if at all possible. I got a call today and was lied to about it being on a truck for weeks. I called Coleman and it hasn't moved. The problems can be excused, the lies not so much. Do better.
Penguin Goat, we regret your dissatisfaction with Suddath and we would like to know more about your experience. Please know that we will work to quickly resolve any open issues and would like to discuss this further. Based on your username, were unable to identify your account across our business units. Could you please reach out to Dick Eschbacher, Vice President and General Manager of our Jacksonville office at 904.256.5540. Thank you - Teresa
Hi David, we are grateful to have you as a customer and are thrilled to know that we did a good job. Thank you for sharing your feedback. We wish you well in your new home. Teresa
1593429307
5
This is my eighth move, seven in the military and now a corporate relocation across country. This was by far the most excellent service and support I've received for a move. Kate Miley was a true, single point of contact and coordinated everything from the pre-survey all the way through delivery. Though there was some minor damage to household goods in shipment, Kate and claims coordinator Beatrice Kimes made it easy to get the claims process sorted out quickly. Moves are tough, but having people who care, helping coordinate everything, especially in times of COVID-19, made it easy. 5 Stars to Kate Miley, 5 Stars to Beatrice Kimes, and 5 Stars to Suddath for a great job.
Hi Csaba, it was a pleasure serving you and thank you for taking time to give us feedback. We will be sure to share your comments with Jessica and our team. Should you need us again, feel free to give us a call. Teresa
1593199426
5
The organization and planning of the move was flawless. Jessica, the coordinator was very professional and responsive. It was a great experience. Highly recommended
Would be great if they would actually answer their phones.
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