Purchased jeans to buy American made clothing. Unfortunately they fell way short. The jeans ripped first time I wore them at the seam on outside leg. They only offered to repair and that I pay for it. Only until the next day I put them back on and the button hole frayed, then I reached out again and explained and they said this was my fault for wearing them. I told them these are my only pair of jeans. All in all I had to demand a refund as they were trying to pass blame. Thankfully they gave me a full return but will forever be hesitant to buy from boutique clothing stores.
Purchased the 19oz X059 $280 and after three days of used the top button hole frayed. Contacted them and was sent a FedEx return label. Sent it back and it took quite a while to get them returned after several emails exchange. They also noticed that one of the rivets popped off. At this point I was expecting a replacement pair since too many flaws were found. This is not a $20 Walmart jeans. Finally received the pants back and again the top button hole is fraying as before. Wont buy again
Had my UB301s sent in for their tapering service. I cannot be more more pleased or satisfied with the work that was done. I will never have denim alterations done anywhere else! The work was of the best quality and the turnaround time was exactly as stated on the website.
I utilized the mail in repair service. The work, though pricey, was done well. However, the 3 month turnaround time (May 4 - Aug 8) was more lengthy than the 3-4 weeks stated on the website. They do say more time may be needed based on the current volume but I did not expect an extra two months. I'll look for something local next time.
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