Kayla, we apologize for this experience. We understand a representative has been in touch to discuss this issue. Thank you for your patience and loyalty as we work to resolve this matter.
1600790756
1
Vector installed a door lock last week. Which has had mechanical errors since then. This morning it left me locked out of my house (no one engaged the lock) with my small children for nearly 20 mins. After calling vector they said they could get someone out on Thursday. In the meantime there solution is dont use the lock. Which means in the event of a fire one of our two exits is unusable. They also recommended that I do not lock the lock for two days. Leaving my home and family vulnerable to break ins. Just remember vector priorities family safety (not). This would be our tenth year with vector and we will definitely be looking for other options.
Jeff, thank you for your feedback. We would like to follow up on this issue, but we need a little more information to look up your account. Would you please email [email protected] with the account holder's full name, phone, email, service address and, if possible, account number? We appreciate your patience as we look into the matter.
1615331750
1
A friend recommended me this company. I gave them business. I was sitting next to him while he was talking to the manager to resolve some billing issues and the lady on the other side dont care . She was horrible. I will wait for year and cancel all my store service from this company for sure.
The experience you describe is exactly the type of service we strive to deliver to all our customerswere glad you got to see it first-hand! Thank you for your loyalty to Vector Security.
1610995449
5
The team at Vector did an amazing job. They were very knowledgeable about what items were best and why and did a great job of answering all my questions. They were very flexible with my schedule and helped ease all my wife and I concerns. I immediately informed a friend of Vector and its services due to how well the Vector team treated me when helping me out.
Were glad you are happy with our service. Thanks for your feedback and have a great day!
1634667817
5
I have to admit when I call Vector security They do respond in a timely fashion. THANK you Vector! To Sean my Tec you are the best keep up the good work
Thank you for your feedback. We have forwarded your comments to our Dealer Division to address.
1602776585
1
Sales man Glenn West over in the Newport News area. Most unprofessional sales man I have ever met. I chose not to go with this company due to having a home security system already in-place. He stocked outside of our home and after I informed him over the phone that I wasnt going with his system, he called me stupid and sped off down the road. If this represents the company I would highly suggest looking elsewhere.
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