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Care
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Care reviews
Information about Care
4,67
104 reviews
The opinions come from external websites
Last update: 10.11.2023
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See example1650919971
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyeFltWTBRRRAB!2m1!1s0x0:0xcbdb27d7ca37edc!3m1!1s2@1:CIHM0ogKEICAgIC2xYmY0QE%7CCgsIo5SckwYQqOeMIg%7C?hl=en-US
John Martens
google
https://www.google.com/maps/place/?q=place_id:ChIJBRe-xyFLW4YR3H6jfH2yvQw
Hi John - it seems your complaint is with Care.com and not with our HomePay service. We're happy to try and connect you with someone over there, but could you please remove this review as you are not a client of ours. Thank you!
1650928586
1
Do NOT use Care.com. They charge exorbitant fees and there is no way to speak with someone who can help you if you have an issue with your bill. The number posted online is a pre-recorded message that hangs up. If you are able to get someone from HomePay to transfer you, the Care.com representatives tell you that they do not issue refunds and that you cannot speak to someone who has that authority. Your only option is to have someone call you back at an unknown time. They make it very difficult for you to dispute anything, and everything is done via autopay. Deceptive practices. Terrible customer service.
1642729066
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtekwzN2RBEAE!2m1!1s0x0:0xcbdb27d7ca37edc!3m1!1s2@1:CIHM0ogKEICAgIDmzL37dA%7CCgwI6pyojwYQ2Iu2ywM%7C?hl=en-US
Brad Belmore
google
https://www.google.com/maps/place/?q=place_id:ChIJBRe-xyFLW4YR3H6jfH2yvQw
1
Scammers
1638997818
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHczZ6S0ZREAE!2m1!1s0x0:0xcbdb27d7ca37edc!3m1!1s2@1:CIHM0ogKEICAgIDGs6zKFQ%7CCgsIur7EjQYQkLnhXw%7C?hl=en-US
Laureen Lane
google
https://www.google.com/maps/place/?q=place_id:ChIJBRe-xyFLW4YR3H6jfH2yvQw
Thanks for taking the time to write us a review, Laureen! We certainly pride ourselves on making things easy for families so we're glad that was what you've experienced onboarding with our service.
1639001573
5
I tried to work initially with a different payroll provider over a two week period. I then switched to care.com because the other payroll provider was nonresponsive and incredibly disorganized. I contacted care.com two days ago. Today, I ws able to pay our household employees. The customer service is exceptional. They answer the phone and you get to talk to a live person. They made the whole process easy. I highly recommend care.com to take care of payroll services. You guys are awesome! Thank you.
1616811848
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLbUpDQnZ3RRAB!2m1!1s0x0:0xcbdb27d7ca37edc!3m1!1s2@1:CIHM0ogKEICAgICKmJCBvwE%7CCgwIyK76ggYQgKSruAM%7C?hl=en-US
Sara Kover
google
https://www.google.com/maps/place/?q=place_id:ChIJBRe-xyFLW4YR3H6jfH2yvQw
Wow - thank you so much for all the compliments on our service, Sara! We'll definitely let Morgan know how much you appreciate the help she provided you.
1617026571
5
Our experience has surpassed all of our expectations! We knew that we would feel more confident leaning on professionals to handle the behind-the-scenes, but we had no idea how personalized and responsive and beyond competent they would be. Every time we contact them, we get a very prompt and very professional response that is clearly backed up by expertise and lots of experience in this arena. We have so appreciated that they have even continued to support us long after our account was closed, anytime a question came up (thank you, Morgan!). We recommend them to everyone - so valuable and saved us so much stress and time!
1641603261
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtNDhMa1ZnEAE!2m1!1s0x0:0xcbdb27d7ca37edc!3m1!1s2@1:CIHM0ogKEICAgICm48LkVg%7CCgwIvcHjjgYQuODXxAI%7C?hl=en-US
Mickey Molad
google
https://www.google.com/maps/place/?q=place_id:ChIJBRe-xyFLW4YR3H6jfH2yvQw
Hi Mickey - we're sorry that you're upset by the state charging for penalties and interest on the late tax filings you requested us file for you. As we explained, we collected the taxes that were due for these time periods, but it's impossible for us to know what the state will charge in penalties and interest ahead of time. This is the outstanding balance you were notified of by the state and is not related to any incorrect tax filing on our end. Please feel free to reach out to us again if you have further questions.
1641836811
1
HomePay is a scam. I've paid more in fees for them to "take care of my taxes" than I actually ended up owing. Except they underpaid and now I'm facing penalties. And they refuse to take ownership. Even if they did everything right (they didn't), paying 10% of a yearly salary to have them file my paperwork (they often asked me to do work for them every week) is a complete rip off. Do the math on how much you're paying them to file your taxes, and then ask yourself if they mess it all up with no guarantee, what's the point? Do it yourself.
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