Rogerbeckflorist reviews

1510788644

Daisy Cruz

google

1

Initially, I was very excited to order from Roger Beck as I was calling from out of town and I needed a rush order since the order I placed originally with an online florist company was canceled at the last minute. After reading all of the positive reviews on Yelp I figured my order wouldn't be an issue. The call I had over the phone was pleasant and the gentleman who assisted me seemed to be paying attention to my request. I requested the floral arrangement be similar to what I originally ordered online, which was a spray funeral arrangement, but since it wasn't going to be delivered I requested that the flowers be placed in a vase, and I explained that I wanted to stay within the same budget as the original online order as well. The gentleman appeared to have an understanding of what I wanted, however, when I received a photo from a family member who attended the burial service of what was delivered, it was completely different. Not to mention the arrangement didn't even look like it should have cost as much as my budget would have allowed. It looked inexpensive and not made for a funeral at all. The arrangement I wanted was very specific in colors and the gentleman even googled the picture to see how they could make it similar. Sadly, it wasn't even close to the picture on Google, and to make matters worse the original price of the arrangement I wanted was cheaper and included delivery service and tax. The order I placed from this shop only included tax. I had informed the gentleman that my sister would pick it up since it was so last minute they wouldn't be able to deliver anyway. While I appreciate that they were willing to fill my order in such short notice, I would have preferred that they be honest and tell me that they would not have time to imitate my original online order as it generally requires more time and effort. Instead, they led me to believe they could fulfill my request to my satisfaction and it could not have been further from the truth. When I called to inform them of my dissatisfaction, I was given a bunch of excuses. I end up offering to e-mail both pictures so that the manager can see that I did not receive what I requested. Turns out the gentleman who assisted me initially was also the manager because he was the one I spoke to the second time that only gave excuses. Only after he received my e-mail with proof of the photos did he apologize for my dissatisfaction. He agreed to give me a 10% discount (if it was okay with me), which essentially only saved me $10 and change. I explained it was fine and better than nothing only because upon my first conversation with him it seemed as though he wasn't amenable to doing anything at all to resolve my complaint. By the end, I just accepted the discount because I didn't have the energy or patience to go back and forth with the manager any longer, and I didn't feel as if my business was valued, therefore, I figured it'd be best to let other consumers know by writing an honest review. Again, while I appreciate them fulfilling a rush order for me from out of state, I would have preferred transparency from the beginning as well as better customer service when I called to inform them of my dissatisfaction, especially since the purchase was not inexpensive, but nonetheless I won't ever use their services again nor would I recommend their business to anyone else, whether they're in or out of state.

1524266287

Tasia Leslie

google

1

1424103493

Joshua Wallace

google

5

1610052574

Peggy Juergens

google

4

1617149563

Seth B

google

2