RentProfile reviews

1617325249

Alan Tomos

google

We are sorry to hear you found the experience uncomfortable. We have spoken with you and clarified the situation, but to sum up: We do not accept copies of pay slips unless from employers directly due to risk. Similarly, we dont accept employers personal emails (like @gmail.com) as we have no way of associating a personal email address to a business. This is why in your application Open Banking was suggested. As you state in your review we emailed you information about Open Banking at the time. When using Open Banking we do not request, see or store bank login credentials. If you have further feedback then feel free to contact us at [email protected]

1617726014

1

Poor customer service! As part of the affordability process they asked me to input my bank details on a system they call Open banking "As part of your application we review earnings to assess affordability. Could you please login to your account and complete the Open Banking verification by selecting the 'Enable Open Banking' button, then securely sign in with your UK bank account details" This sounded very dodgy to me! I have never heard of anyone who asked for bank details to confirm earnings. I could understand perhaps asking me to provide a bank statement or wage slip but not online access! I declined to give my bank details and in turn they told my potential new landlord that my earnings was unverified and my working status is unverified. I had given them my bosss email address witch they did not accept so I offered them to speak to her witch they did. I really dont understand why they would agree to speak to her on the phone and after calling her still say that they could not accept that as confirmation of employment, seems like a waste of time. I even sent them pictures of my wages getting paid in my account but they declined to use that as confirmation as well. My privacy felt violated and they made me feel uncomfortable to say the least. I told them that I had fallen victim to fraud in the past and they didnt tread lightly when asking me to input my bank details in to the open banking system. Its a shame that it took a bad review for them to actually reach out and call me to give me more information on the open banking system. Before receiving the phone call I thought that the company could have been a scam and I expressed this in my original review. I then had a call from the CEO Paul that said that open banking is a relatively new system thats being used and I could find information about this on my banks website. If only they reached out and told me this before telling my potential new landlord that I may not be working! To their defence they did email a link to me that explains more about open banking when I first expressed that I was uncomfortable using the system, but because I thought that they could be scammers I didnt feel safe in opening any link that they had sent me. It was easy enough for them to call my boss, it would have been easy enough for them to call me at that point as well. Paul never apologised for the confusion just made it seem that I was damaging the company with the review. He said his brother had fallen victim to a scam and thats why they started the company. If their goal is to be transparent then they have a long way to go and it starts from the top. I understand that policies are set in place for protection but everyone's situations are different, they need to be open to listening to their clients. When its part of your business to gather sensitive information from strangers who doesnt have a clue about systems like open banking and clearly feels uncomfortable it should be a goal to make sure that no one is confused about the data they are giving. Apologising, understanding and looking for solutions are basic customer service skills. Feeling entitled because of a past experience is what will damage the company so please practice what you preach. I think its great that they are trying to create a safe structure that protects both landlords and lodgers but they would really benefit from going the extra mile when dealing with their customers, I know that a quick call would have helped me.

1626690636

Isabella Morales Salis

google

1

Very bad experience, they take a long time to awnser the emails and never reach their phone contact.

1571751520

Adam Wright

google

5

I normally use the RLA to do my credit/tenants checks. Never again. This company puts them to shame. Great service from start to finish, quick replies to emails/queries. Really clear results on pdf.

1581843216

Maarit Nieminen

google

5

Absolutely amazing service by Amelia.After been massively let down by a different referencing company which took a week to reject my application the Rentprofile had it approved within few hours without any stress.Hoping that all the estate agencies would start using them instead as the process was as smooth as it could be.If it wasn't for their brilliant service I would be homeless now.

1600871348

Akisha Soyadi

google

Hi Akisha! We cannot find any details about you in our system - could you please send some more information at [email protected] so that we can investigate the matter? Thank you.

1600877804

1

unpleasant. breach of my privacy.