We had an unfortunate experience with Precision. We had 3 windows replaced... a small one above the kitchen sink and 2 large ones in the basement. An employee came out to measure the windows, then we waited for 6 weeks before installation. The basement windows were too small so the installers hammered very visible nails from the window openings to the windows. The kitchen window leaked all around the top when we had the next rain. I called the company and explained. We were told that they would be out the next Monday. We haven't heard from them since. Because we are selling the house I repaired the kitchen window.
Called Reagan to get a french door replaced for my home. They sent someone to look at it. They never called back. I called and talked to Reagan twice and said they were working on it and refused to give me a quote. Both major local glass contractors are terrible here. I had to call an out of town contractor to get the work done.
Precision was phenomenal when working with me on a window repair! Everything from customer service to the actual work even the pricing was fantastic! Would definitely recommend to friends and family!
This was the worse experience EVER!! They did the glass/glass door for our new shower. First they measured wrong and the glass was too small, so we had to wait for a week. Then they got that in and put the door in, but the rubber piece on the door had issues. Had to wait another week for that to get fixed. Wish they would have just left it!!! They took the door off layed it on our carpet, WTH! The guy they sent out should be fired. He didn't ask if it looked okay or anything. Just said it was done and left. We went to look at it. He used a framing hammer on the metal part of the door, seriously! There were two dents at the top of the door on each end and when you opened the door it wobbled SO BAD! Never did that before!! So we had them come out yet again! This time it was a week and a half. Still not happy with the door. It has a gap at the top which is uneven. The drip rail at the bottom is not tightly fastened! The other door had a pug at one end of the drip rail and when we asked about it the guy just says this one did come with the plug. OK. Do you order from a different company!?? NOT IMPRESSED AT ALL! I would never recommend them to anyone. There is NO WAY we are calling them to come fix anything! This is not the only bad thing I have seen them do. Our company had them put 9 doors on our building, nothing but problems with them. Maybe they shouldn't do doors!!
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