Myeyescambridge reviews

1670817280

Jamie Spagnuolo

google

2

I do not like it here. I first came here back in February 2022 and made a standard eye exam appointment and contact lens fitting with Dr. Kaplan. Dr. Kaplan was great; I have no issue with her. My issue is with the people who work the front desk. When I made the appointment I asked if they took my vision insurance, and they said yes. Prior to the appointment, it was requested via email that I fill out some first time patient intake paperwork. I filled out the paperwork, sent it back (via attachment, might I add, so not the most secure for health information, but that was what I had been told to do). I asked for the office to please confirm receipt. No response. I arrive at my appointment and am asked to fill out the same paperwork. I mentioned I had already filled it out and sent it to them. They said I had to fill it out again. After my appointment, I go to check out and I’m told the cost is $134. I asked if that was with insurance, and the man (I believe his name was Charles) at the front desk said that was the co-pay. I was confused as to why it would be so much, but he kept saying, “This is what it’s coming up as in the system.” I didn’t want to argue, and I know what it’s like to be at the mercy of the computer system. So I paid it. When I went home, I looked up my insurance benefits and it just should not have cost that much. At my old eye doctor, with the same insurance, this visit would have been free! I called the office to explain, and long story short, it turns out they didn’t take my insurance (they apparently take one kind of Aetna but not another?). I emailed over my insurance information, because it seemed like my insurance matched the one they take. I asked to confirm receipt. No response. I had to call several times to try to get it sorted it out, but Charles couldn’t really explain it to me. I asked if there was someone who would be able to explain it to me, and he said someone from billing could call in a couple of days. Spoiler alert: no one called. This was almost a year ago, so certainly no one is going to call. I just had to pay the cost out of pocket, and I’m still not sure why. Fast forward to this week, I had an eye issue and asked if I could make an appointment. Charles said, “Sorry, we’re booked.” I had to ask if he could put me on a cancellation list, and he reluctantly agreed (no offer from him). I asked if there was anywhere else in the area he could recommend me to, since I was having an emergency eye issue, and he said no. A little sympathy for a preexisting patient would have gone a long way. To his credit, he did later call me with a cancellation, but I had already made an appointment elsewhere, where they were much kinder to me on the phone! If you do come here, make sure they actually take your insurance, and don’t expect any niceties or for someone to actually care about you. 2 stars because I did like Dr. Kaplan (although I think she’s gone now?) and you can schedule appointments online.

1685974176

EZ Cash

google

1

1535217439

Anthony Tadros

google

5

1644524288

Jeremy G

google

5

1678543379

Oyin Olagbegi

google

2