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CavalierAutoVA
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CavalierAutoVA reviews
Information about CavalierAutoVA
4,40
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpa19IVzJRRRAB!2m1!1s0x0:0x93c03fe5404770d!3m1!1s2@1:CIHM0ogKEICAgICik_HW2QE%7CCgwImey-_QUQ-PHYogE%7C?hl=en-US
David Williams
google
https://www.google.com/maps/place/?q=place_id:ChIJnXTysRO9uokRDXcEVP4DPAk
We are so sorry to hear about your service experience. We would like to get more information on this experience, please contact our Service Manager, Cassie Hunt at 757-413-5542.
1605637266
3
Several recent issues with their service department that have caused me to seek help elsewhere. 1. They charge an expensive fee to diagnose the issue with your vehicle that is not included in the overall repair charge. I believe it was $190 the last time I went. So it's $190 + Parts + labor. Other dealers waive the diagnostic fee if you have your vehicle serviced there. 2. If come in for service, the turn around is lengthy. They are always terribly back-up. Maybe they are having a shortage of parts or manpower, but it's difficult to get a timely appointment. Dropped my car off for four days and nothing was performed (not even the diagnosis). 3. They are difficult to get on the phone. Despite constant calls you likely won't be able to get someone on the phone for some period of time. I thought this was due to a busy schedule; however, there doesn't appear to be a sense of urgency when I drop off or pick up my vehicle. I normally would attribute these issues to the stress of COVID-19; but, I've notice the decline in service long before the pandemic.
1627388864
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxdWJ1RGJ3EAE!2m1!1s0x0:0x93c03fe5404770d!3m1!1s2@1:CIHM0ogKEICAgIDqubuDbw%7CCgwIwPf_hwYQgM-4pAI%7C?hl=en-US
Subject Matter
google
https://www.google.com/maps/place/?q=place_id:ChIJnXTysRO9uokRDXcEVP4DPAk
1
They truly get ZERO. We purchased a vehicle from this place with their promise that it was certified, safe. Within the first two weeks after purchase, a group of our family members inclusive of children, were riding on the highway in the vehicle and it spontaneously slowed all the way down almost to a stop. We had to have it towed from the middle of the street we all waited in until dark. The finance supervisor and sales department behaved in a nonchalant manner, never mentioned nor showed any remorse. They - Mike Smith (who sold it to us), and Sharon of service department acted like it was a burden to them and gave us a hard time concerning fixtures. We won't be referring anymore churches, companies not family, or anyone to them anymore. Human life is less than dollars to them we clearly felt and saw first hand.
1633184021
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2a2VmbkZBEAE!2m1!1s0x0:0x93c03fe5404770d!3m1!1s2@1:CIHM0ogKEICAgID6kefnFA%7CCgsIldLhigYQ0Ou9GQ%7C?hl=en-US
L
google
https://www.google.com/maps/place/?q=place_id:ChIJnXTysRO9uokRDXcEVP4DPAk
Were so glad to hear you had a good experience and we want to thank you for choosing Cavalier!
1633345160
5
The best and most accommodating customer service! It was truly a pleasure to work with Jacin and Mike from Greenbriar Cavalier Lincoln!
1653406494
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyczVQZUR3EAE!2m1!1s0x0:0x93c03fe5404770d!3m1!1s2@1:CIHM0ogKEICAgID2s5PeDw%7CCgwInvazlAYQ4IrqzAM%7C?hl=en-US
graylin taylor
google
https://www.google.com/maps/place/?q=place_id:ChIJnXTysRO9uokRDXcEVP4DPAk
Grayling - Thank you so much for the review and recommendation! We're so thankful for customers like you!
1653496499
5
Mr. Odom our consultant was very helpful and knowledgeable about the Lease to purchase process which made the deal with Cavalier Lincoln enjoyable. We will recommend Cavalier to all our family and friends.
1580424647
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzdXJETUh3EAE!2m1!1s0x0:0x93c03fe5404770d!3m1!1s2@1:CIHM0ogKEICAgICsurDMHw%7CCgwIx7vN8QUQ4OPM3QI%7C?hl=en-US
Robert C
google
https://www.google.com/maps/place/?q=place_id:ChIJnXTysRO9uokRDXcEVP4DPAk
Sam - We apologize about your experience with the Lincoln Way App. Unfortunately, we cannot find your name in our system and would like to hear more. Please call our General Manager at 757-424-1111 at your earliest convenience. We appreciate your feedback.
1580406400
1
Used Lincoln Way app to have them pick up my car for service, Lincoln brags on how wonderful to have a car dropped off and the take yours for service. I had to wait a week for the appointment and nobody showed or contacted me. I am not impressed. I called the dealership, they were apologetic and wanted to make it better, which was swell, however they said something that irked me. My personal experience is 0 stars, and they really have to go out of there way to piss me off, as I am a BIG FAN of Lincoln, I am glad now that when I bought my car they had no inventory so I have nothing invested in them. Perhaps in a few months I'll try them again, or I'll let Walmart change my oil.
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