A Simmons I apologize for whichever teammate did not make this clear when you inquired, or perhaps you just drove straight in? Either way, we do indeed keep several models for our clients to test drive, and I will look into identifying them better online Mike Walker General Manager BMW of Fairfax Office: 703.245.3922 Cell: 703.928.4736
1645132049
1
They have a X7 listed for sale on their website, but when I called to purchase it, they stated they will not sale it. They want to use only for test drives. However, they are leaving it on their website as though it is for sale.
Aqeel Butt, I dont quite follow your review to be candid. Furthermore, your last visit was back in August of 2021. Perhaps you would be so kind and classy as to reach out to me and elaborate? Mike Walker General Manager BMW of Fairfax Office: 703.245.3922 Cell: 703.928.4736
1654098457
1
I unfortunately visited this dealership since they were the closest dealership that had the specific tires I needed for my BMW. We called ahead and show up to find out they didnt have the tires. We were told to pick up the car the day after and they will also include the service since it was almost due. I go to pick up the car next day and find out they didnt have new air filters as part of the service, but will be contacted once they get it. I obviously never heard back from them. Sales people and service people are truly sketchy. I would recommend going to a different dealership that actually keep their word!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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5
This is my 3rd BMW I have purchased from BMW of Fairfax. The experience has always been great, no run around straight to the point (numbers) and reached a deal.
T Anderson, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (800) 641-4873 at your earliest convenience and we will do our best to resolve this with you.
1652716873
1
Ive never experienced the worst customer service until we came to this location. Im not sure if the employees thought I couldnt afford a BMW but I would not recommend this place to anyone.
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