Hi Cindy, I have gone through our books and do not see a customer history profile in your name anywhere in our system. We always strive for a five star experience with our guests so before responding I always search our history to see if I can reach out personally, since there is no profile in your name and I have no contact information I am left to reach out here. I would love a little more information about your experience, when you were in our salon, what services you received, and so forth if you are willing to share. Would you mind either calling or emailing me directly? The salon number is 901-527-7511 and the email is [email protected] I would sincerely appreciate the opportunity to learn more about your experience and the reason for your 1 star review so that we can work to assure it does not repeat or possibly discover that it was not actually in our business. There is another Rachel’s located in GA I believe, as we do receive calls for them from time to time. My business is located in Memphis, TN just in case. Thank you in advance. Paige Garland, Owner
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