Lreutah reviews

1626507619

Knight Mayne (OnigiriSuiko)

google

We obviously do not know who this tenant is. However, we do believe that we have a right to defend ourselves against negative reviews. Interestingly enough, this review is more about the person's feelings than the facts. They say that we do not care for them. They say we are not Christian. We did not know that our job is to care for our tenants' emotional and physical health. We thought that our job was to provide housing for people and try and treat our tenants with respect. We have found that some of our young adult tenants do not appear to understand what it means to sign a contract and to follow the rules that they have agreed to. Most of the negative reviews that are posted are due to tenants who are upset that we actually enforce the terms of their contract or who have had their feelings hurt somehow. Unfortunately, these tenants often don't want to fix the problem. They want to punish our company for the problem. Our philosophy is that happy tenants make a happy management company. We do our best to work through any issues. We do not blackball tenants. We do not keep a list of "problem" tenants. It isn't in our interest to have outstanding problems with our tenants, so we do our best to either fix or prevent them. We disclose all of the charges in the contract. Our contract and addendum are 14+ pages. Each tenant is required to initial the contract in over 35 places in areas that we have had confusion.

1626378087

1

***EXTREME ADVISORY*** Whether you are a current student looking for a new place to rent or a parent looking for a place to house your newly graduated kid... This. Is. Not. The. Company. To. Go. With. I cannot overstate that enough. Your child, or you. Are NOTHING more to these people than a paycheck. They do not care about your concerns. They do not care about your health. They will never fully address your problems and lead you in circles till you up and give up on the problem entirely. This real estate office is massively ableist. If you ever show emotion on any level, you WILL be punished for it. Don't plan on being anything other than a perfect little robot. They will write down any small disturbance you may have caused to use against you later. Even if they have zero evidence you did anything in the first place. EVEN IF they have told you to your face that the problem is resolved. They will use it against you in the end to nickel and dime your deposit away from you, then claim they are doing you a huge favor by not taking it all. I implore you to read the other negative reviews and adhere to them. This company looks at these negative reviews and instead of taking the step forward to fix them, will simply say "So-and-So was never on our tenant list and therefore we have no idea what they're talking about." This is google, people use alias' here all the time. The REAL problem they need to face is the fact their clients are so distraught they are willing to take the time to come post a review so people don't make the same mistake they did. In conclusion, please save your time and energy and mental well being by finding a different more honest, upfront, responsible and caring company than Legend Real Estate. This company preys on students. They may be BYU approved housing, but they are far from a Christian company. Edit to your response: "A happy tenant makes a happy management company." Thanks for the laugh! I wasn't expecting a response with that level of comedy. If you're trying to have happy tenants...well let's just say you sure aren't trying to hard on that front. Completely contradicts your first statement. You do nickel and dime. Don't lie. It does not help your argument. And you do keep a list of tenants that are a problem. Another heinous lie in attempt of your defense. No, when people are leaving negative reviews on your company they are not trying to "punish" your company. They are warning others not to do business with you. If you believe that is punishment than thats another example of how defensive you get about the truth. A big sign of a poor company is that you never admit you've done wrong to your clients. I stand by it. Bad business. Bad company. I honestly feel a tad sorry for you.

1611689247

Ben Ostler

google

This is our process for selling a contract: 1. The tenant puts in an Intent to Sell form. They may specify an intended buyer so that we can look for their application first. 2. We also list the contract for sale. 3. We screen all applicants. 4. If an applicant is approved, we send a transfer date form between the current tenant and the future tenant to decide on a date that the contract will start for the future tenant. 5. If the contract is signed, we email the tenant that their contract has sold and they need to arrange a time to check out. Daniel's preferred applicant was not approved for BYU contracted housing. Daniel moved out and moved his preferred applicant into the unit without a contract. We never sent a transfer date form to Daniel, not did we tell him that his contract had sold. His contract was sold to someone else approximately two weeks later. He did not receive a refund, because he owed several month's rent and utilities.

1647366830

1

If I could leave negative stars, I would. This company is dishonest and they do not take accountability for their role in property management process. My brother is trying to sell his contract (he had a buyer that Legend approved and encouraged him to move out for). He moved out, and after moving out, they decided to deny the buyer and keep my brother "liable" for the contract. They are bullying him with big language into thinking that it is his fault. They cite the contract where it says that he is on the hook til a new buyer takes over the lease agreement. That's all fine and dandy except for the fact that they had a buyer (provided by my brother), approved the buyer, conducted the "move out" process for my brother, and THEN denied the buyer. Based on what I have experienced from my own involvement in this situation, Legend Real estate is unwilling to accept any responsibility as it pertains to their role in this situation. And in the process, they are abusive in their usage of the contract. I wouldn't be surprised if this thing ended up going to small claims court. It certainly wouldn't be worth the money to go there (neither for Legend Real Estate or for us). But at least in small claims court, they'll be held accountable - and that's something that this property management company desperately needs.

1573891707

ethan flake

google

Thanks Ethan. We do want to provide a good service to our tenants. Happy Tenants = Happy Landlord!

1574273612

5

So far so good. Been renting from legend for a few months and they have really helped me out. No surprises with them. They are up front about everything and just a great landlord to rent from in general.

1652947421

Ty Witt

google

4

Honestly I have had a good time leasing with Legend Real Estate. I have appreciated the low prices and hope to use the saved money in the future. I also have appreciated quick responses from management and maybe the only reason I gave 4 instead of 5 stars is because of a couple experiences in the office of the company where it was a little disorganized and took more time than I had hoped for. Overall a positive experience for me.

1599809242

Daniel Schaeffer

google

Update: Daniel actually asked us recently if he could renew and sign another contract with us. We no longer had any vacancies at his property, but why would he want to rent from us if he thinks we're crooks? There are several things that can be addressed here: 1- We are not aware of any confirmed cases of COVID-19 in the property that Daniel is living in. While we have encouraged our tenants throughout this crisis to let us know if they are infected, or suspect that they might be infected, we cannot require anyone to report that information to us. No one at this property has let us know that they are or were infected. 2- Many tenants, at the beginning of the crisis, were confused about how to proceed. BYU initially suggested that the tenants leave town, and suggested that the landlords release tenants, since it might be unsafe for people to stay. This was contrary to the Utah County Health Department recommendations. In subsequent arbitrations between tenants and landlords, a judge hired by BYU has ruled that the mere existence of the pandemic is not an unsafe condition, and tenants need to have specific, personal issue in order to be released from their contracts. 3- We have tried to keep our tenants informed of relevant information during this crisis. Since we had verified from the Utah County Health Department that it was safe to remain in the units, we let our tenants know that if they wanted to exercise Sec 23 b of their contract (defined as suffering a catastrophic loss), they needed to actually provide a doctor's notice and to fulfill the legal definition of catastrophic loss, hence the definition. We also provided the paperwork for tenants to fill out if they felt that they qualified. Some tenants did qualify under these terms and were released from their contracts. 4- We manage for a variety of owners and were in contact with them about how they wanted to manage this crisis. The owners of the property that Daniel resides at decided that they would give one month's free rent to those tenants who decided to leave by the end of winter semester and try to re-rent the space at a discount. Any extra rent collected would be refunded to the tenant. Anyone who chose to stay would receive a 25% discount off one month's rent. Since the owner was not sure what BYU was doing at the beginning of this crisis, tenants were asked to sign an agreement that they would take this offer as a settlement and release the landlord from further obligation to negotiate the contract. The agreement was not a new contract. 5- The BYU contract that Daniel signed requires us to give him a 12 hour notice to show the apartment. Usually we email. Sometimes we text. While we usually rotate the units that we do showings in, we will no longer be doing showings in Daniel's unit, although legally we do have the right to do that. 6- Daniel is also still a current tenant. He did not move out of the unit, in spite of the perceived dangers. He has also been verbally abusive to our staff and has used several offensive swear words in his interaction with us. Just as a conclusion, we have tried to work our way through the COVID-19 crisis in the best manner that we know how. We have emailed our tenants information on how to keep healthy, how to get tested, how to find the most recent guidelines, how to get financial help from the government, how to document a catastrophic loss, etc. We have spent a lot of time working through each tenant's situation if they requested accommodation or assistance. It is unfortunate that the pandemic has created so much difficulty in so many people's lives. BYU has currently stated that contracts are between tenants and landlords and must be honored as written. We have not violated any contractual agreement with Daniel, so it is hard to understand why he is calling us crooks.

1593469910

1

A bunch of unprofessional crooks. All you have to do is look at the responses they give to negative reviews to see how petty and unprofessional they are. I was especially unhappy with the way they handled the COVID-19 issue. When I requested my contracted voided because it was no longer safe to live in my apartment (they had confirmed cases in their apartments, my home town has none) they sent me back a snarky email with a ton of random definitions from dictionaries for "catastrophic loss" and US codes that were completely unrelated to the issue. They made it all very convoluted and tried to sound official and scary but anyone who spent more than 5 minutes looking into it could tell they had just googled things and then tried to make them sound scary. They purposefully did not inform me though that THEY do not decide what constitutes "unsafe". It is up to BYU to decide that. They are misleading and a bunch of crooks. They offered us 75 dollars off ONE MONTH of rent if we signed a new contract saying we wouldn't bring up any sort of dispute. I refused to give up my rights for a lousy 75 dollars. THEN weeks after all this happened they started sending us emails in the evenings telling us we had to clean our apartment THAT NIGHT for a showing the next day! One time they even sent a text a few hours beforehand informing us of a showing that day. They are all a bunch of lousy crooks. Update: My "verbal abuse" was not verbal abuse. It was 3 emails. In those emails I did vent my frustration, but my "offensive swear words" can all be found in the bible. Here we have yet another example of how Legends Real Estate is unprofessional and petty. I literally can not comprehend that an actual company would act this way. Their responses to my emails and this review remind me of high school. I asked to renew because my girlfriend lives in the complex and the ward is phenomenal. I thought maybe they would begin acting professional again but I see now I was very wrong.