Francis, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your wheel lock. Please send me an email with your preferred contact information to discuss this further. Thank you, Brent Beltz Service Manager BMW of Gwinnett Place [email protected]
1653838066
1
DO NOT VISIT SERVICE! I visited on 5/27/2022 and 5/28/2022 for a wheel lock issue. They intentionally sold me a wheel lock key that was defective and damage the lock. Then Tony and Tierra in service asked me to pay $286 in addition to the damage they caused to fix the wheel lock they damaged. I went to GLOBAL IMPORTS BMW and they fixed is for $104 less that the damage BMW Gwinnett caused. I will never go to this dealership again and discourage my more than 20 dozens friends who are a BMW owner not to by or get serviced.
Liz, Your feedback is important to us here at BMW of Gwinnett Place and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Brent Beltz Service Manager BMW of Gwinnett Place [email protected]
1651013203
1
Purchasing experience was exceptional. Service department lacks communication.
Thank you for the excellent review and five-star rating! We appreciate your business and hope to welcome you back to BMW of Gwinnett Place again down the road.
Thank you for taking the time to speak with our Service Manager, Victor. We are pleased to know that we were able to resolve your concerns. Let us know if there is anything else we can help you with. BMW of Gwinnett Place is always here for you.
1650376696
4
While I ran into a problem getting a loaner when scheduling service appointment, Service Manager Brent reached out and made things right.
Wazhma, Your feedback is important to us and I would appreciate the opportunity to speak with you about your brother's recent recall service visit and communication with our Service Department. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Brent Beltz Service Manager BMW of Gwinnett Place [email protected]
1647784188
1
Standard of excellence known is non existent Dangerous recall for possible engine catching fire. Yes rare but still is in recall for it. And you want to charge $165 for inspection? WOW it should be free. Better yet take the car back or offer something. My brother was told to bring it un was not told about any charge. Instead of offering something for the misinformation and huge inconvenience. You sent him away with no inspection given on a car with a dangerous recall.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.