Hi Alicia, I'm so sorry this has happened for you. This is definitely not the usual way we take care of patients here. We have quite a few new team members on board and unfortunately more accidents like this will happen. At your convenience, can you please reach out to our office manager Adam? We'd love to know what the interaction was like with our sales person so we can help improve our customer service. We will do our best to make sure this doesn't happen again. Thank you for your feedback and your patience.
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