Hi, Jennifer. We are sorry to hear that there were some communication issues with our team. Thank you for this feedback. It will help us improve our customer experience.
1631825081
3
The company built a porch onto my house. The outcome was great but the process was very frustrating. There was no schedule to the work and set time of when work was to start and what day. The electrician came and at that time the foreman told me I had to provide the ceiling fan. He suggested a fan with a remote. First I had heard of this! There were none available at the time. I now have to go into my hallway to turn on and off the outside lights. I had never met the foreman ever. I texted with Carrie who was helpful but each piece was a different person. Schedules would be helpful and a list of workers that will be at our home.
Hi Darci. Were sorry to hear that some miscommunication issues kept you from having a positive experience with us. Our goal is your satisfaction with our work, and we sincerely regret that this wasnt the case with you. To get directly in touch with our office to discuss your experience, give us a call at (512) 559-1232, and please have your project number on-hand.
1627593927
1
Run away from this company!! We had custom windows installed over three months with a horrible experience. The actual windows are great quality, but they measured and order the wrong size windows. Some windows have over an inch gap, and instead of getting the correct measurements to reorder and install windows that fit, they keep giving us the run around. We have spent 13 thousand on custom windows that dont fit. Thats the point of custom measured and made windows, they should fit perfectly. On top of windows that are too small, they got caulking on our carpet, used multiple types of caulking (clear and white) on windows, and they completely forgot to caulk one entire window. We have been trying to get them to fix their mistakes for the last three months, with no luck. We chose this company because we thought they were reputable and if we had issues they would be fixed, but we were wrong, and now we are out 13k. Dont waste your money with this company!!
Robin, it is such a pleasure to hear that your neighbor proved correct and that your remodeling experience with us was to your satisfaction. Thank you for your continued business!
1635512829
5
Referred by a neighbor who had an excellent experience with a master bath remodel. They had such a good experience that they were going to get another bathroom remodeled by statewide! Every aspect of the remodel was perfect. Wish I would have known about Statewide sooner!
Big thank you to the guys that worked at my house during the bathroom remodeling. Jackie and helper for the beautiful tile work, Raphael and Sean for the plumbing work, and Harold and helper for the Barn glass door installation. Thank you guys!!
At this point I dont know what to say. I hope this review gets someones attention from the Austin, TX office. I want say late June 2021 I noticed my patio cover starting sag. I thought to myself good thing Statewide offers lifetime warranty. It took me about 30 days to get in contact with someone from the Austin office, even with explaining my patio cover was on the verge of falling. It took about another week to get someone onsite to assess the situation. When they arrived the statewide representative confirmed that it was indeed a safety issue. He informed me that after investigating it, that the panels were installed correctly and the repair would be covered under the warranty. Before he left for the day, he and his helper built a 2x4 frame to hold the patio cover up. He assured me this would be taken care of in a reasonable amount of time. Fast forward to now MARCH 2022.I am still tying to get this resolved and the Statewide rep I was working with no longer works for the company. Now I am at square one calling there generic number trying to get ahold of some one in the Austin office.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.