Itworxonline reviews

1699118080

Taryn Wooten

google

1

1540383317

Robin Hendrix

google

1

I am not a satisfied customer. The dishonesty and poor customer service has turned me completely off. The customer service was deplorable. I dropped my 2 external hard drives off for repair on the 10th. I got a call about a week later that the hard drive had a bad sector and that it needed to be placed on a special machine. I approved the additional service. Then I get a call 1.5 weeks later stating there is a fee for this service that needs to be paid to initiate the service. I told them this was not communicated previously and that we have lost about 2 weeks of service time. I call back the next day to question about this and was able to speak to the manager, who is the original person I spoke to. He proceeds to tell me that he told me that there was a fee when he called 1.5 weeks perviously and that I said I was coming in on a Monday. This is where I experienced the first instance of information I found to be untrue was stated. I told him that had to be completely untrue, due to the fact that I work 2 hours away and had a doctor's appt the next day. He then says I can pay over the phone. I said why wasn't that option offered to me when you first called. I could of handled it over the phone then. He then proceeds with to state that he has been trying to call me several times and that my voicemail was full. This is when I became livid. The reason is, I have a google voice number that I can track all calls made to me whether I pick up or not and it is backed by a 2TB Google cloud storage. It would never be full. Not to mention, I have received multiple voicemails in the last week from different people. This is when I decided not to continue service because of the dishonesty and refusal to honor their mistake. I would have rather them say "We calles you once but didn't leave a voicemail" or maybe say "Ms. Hendrix we are sorry for the mix up". However, none of that happened. No one apologized in good customer service fashion. The blame was put on me. It sadden me that the manager did not own their mistake or would attempt to lie to cover their oversight. Update: When I went to pick up my hard drives, the owner asked to speak to me privately. Let's just say his defensive nature, accusatory tone and unpleasant was not what I was expecting. He said that he had records that showed he communicated to me. I asked to see them. But the records only showed one call which lasted 15 seconds. (btw which is contrary to what one of the employees said when they stated they called several times but couldn't leave a message...And this was the untruth that was originally told that bothered me the most. Needless to say, no response on why someone told me they called several times and my voicemail was full could be answered) He said that I had to take this review down or he would be forced to react. Not sure what that means. But I remained calm and diffused the situation. He offered my $50 fee back for the attempt of the fix. I told him, they had earned that with the time they put in to diagnose and should keep it. He insisted and returned the money to me. All in all, I did get my deposit back but had to deal with a ton of poor customer service. Posting an untruth does not serve me benefit nor is it advantageous either. I may have gotten my deposit back but I still have a broken hard drive that I need fixed. Which I now have to search for another company to do so.

1580772397

Jeryn Freeman

google

5

1642999955

James Poindexter

google

4

1655064785

Shawn Villalpando

google

1