Dear Ms. Bowers, We are sorry that you feel that you were not properly served by our company. When we called the day of the appointment, it was to confirm the time and discuss what samples that we needed to bring. During that conversation, budget was brought up at which time we told you that our kitchen projects start at 50K and can go up from there depending on the fits and finishes that are involved. You then indicated that you werent prepared to invest that much into your kitchen. As far as shopping outside of Naperville, all of our competitors are all around the same costs as we are as we have to be competitive. I hope this will explain this and again we are sorry that you have received the wrong impression. Reliable Management
1479408700
2
I set up a time for an estimator to come out to my home and give me a guote on a new kitchen. The day of the appointment Mark called and basically informed me in a round about way that I would be wasting his time if the remodeling job didn't cost at least $50,000. Nice way to do business. I guess that is what I get for going to Naperville. Next time I will shop in Yorkville.
Unfortunately, we are not able to pay for services not rendered and the quality of your work did not live up to the Reliable standards.
1579792416
1
Reliable is a terrible company to work for. All work is performed by subcontractors. Reliable looks for every reason to backcharge the subcontractor and pay them as little money as possible. My advice? Look for another company. They are thieves. If you want your remodel to take 4 months to finish, call them. Don't be fooled by the fancy showroom and smooth talking salesmen. I am the one installing your kitchen and bathroom for pennies on the dollar.
Thank you so much for taking time out of your busy day to review our company! It was a pleasure working with you both on this project. Love the final product!
1578601164
5
What Can I Said About This Company, The Name Of Their Company says it all "RELIABLE HOME IMPROVEMENT"! They turned our deck into the most AWESOME, 4 season sunroom! Yes we can use this room year around. The Sun just shine through! A great room to read in! We still had enough room for a deck too! Yes they improved our home! They were very reliable!
Thank you so much for taking the time out to review our Company! We strive to give the best customer service possible and it means a lot to be recognized for that! It was a pleasure working with you both on your project and we look forward to working/servicing you in the future! Christine Ducato
1523991054
5
To us, the sign of a company that we want to do business with is their post-sales service. Reliable did a kitchen remodel 3 years ago and we recently needed to have some cabinet doors tightened / adjusted. Beth at Reliable immediately arranged for the cabinet company to come out and take care of us. It is this type of attention that keeps us coming back to Reliable.
Thank you for your feedback and when compared to like competitors, we are priced very competitive. Not sure who you are comparing us to but we delivery high quality work with quality products and stand behind our work for years to come.
1578600740
2
Great Showroom but VERY Expensive
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