PrintAura reviews

1579188031

Viktor Fazekaš

google

1

THEY WILL STEAL YOUR MONEY We got $2000 stolen by Printaura. We're dealing with it for about the month and Printaura refuses to refund them back. The worst of all is that they just charged us for $2000 in 2 transactions without any shame. Without any orders coming in. And after you contact them they basically say to you "yeah, we will refund them back once you win the case on PayPal against us". THIEVES! That's all they are. Each and every one of them! Their customer service is by far the worst the world has ever seen and will not help you with anything. But I guess they were not meant to be helpful. If you want to have your money stolen just like we did, go ahead and install their app. If you do want to help yourself out stay away. Staying away from this company is all it takes.

1483036778

C Ha

google

1

No one ever answers the phone when I call and email responses are often inconsistent, "canned", condescending, and rude. When my customers receive crappy products it reflects poorly on me and my brand! PrintAura does not act like a partner at all. It seems ALL they care about is padding their pockets while cranking out as many products (regardless of quality) as possible... Because, I mean, after all... if there is an error in an order it doesn't reflect on them whatsoever. It reflects on us (the small business). We get to take the brunt of the upset customer's irritation and loose money because of their careless mistakes. They have absolutely no skin in the game and it shows in their customer service. I have had issues with a high percentage of my orders. I simply asked about quality control. The response I got was "Thanks for voicing your concern. There is most certainly a lot of quality control over here. However, we ship out a lot of products and errors can occur." IF the level of quality control going on was what they claim, there is absolutely NO excuse for the number of errors that have occurred. When I responded to this asking them to call me to sort this out the response I got was, "Phone support is very limited this time of year due to the holidays. Emails get priority with us. I have already made it clear to you that due to the volume of products we print and ship, human error can occur. When we are notified of an order error (via email with the order number and a photo), we can replace the order or issue you a refund. If you have orders that need either a refund or a replacement, please send us an email per order and include the order number and a photo showing the issue." 1. There has NEVER been an apology for any of these issues and saying things like "I have already made it clear to you" without any sort of "we are sorry this keeps happening" is really rude. 2. If your production volume is so HUGE that errors are occuring to this extent maybe hiring some extra quality control personnel would be helful. 3. By the time you let orders with problems (missing packing slips, incorrectly printed garments, damaged garments...etc) ship to our customers it's too late... an impression has been made. I get that some mistakes and issues are just a part of doing business... but come on. AND!! to get this "promised refund" is extra work for us, not only do we have to try to help our upset customer we also have to spend extra time to submit photos and order ID info in "seperate emails" to Print Aura. It's just crazy. I have tried to approach these issues with understanding and grace... but that last email I recieved was the final straw. I have only been working with them for a couple months and the amount of errors and lack of positive customer service interaction tells me it's time to find another option. I'd say steer clear of this company.

1640126570

Chris Bowers

google

5

Any time I've had an issue they have always been quick to respond and to resolve any issue. I haven't had any issue with the shirts or quality.

1635260649

Jamie Simpson

google

5

I am so glad I found Print Aura when I did! They have been an integral part of growing my business and have been the ones who "come in clutch" when I need something fast! I really appreciate the personal experience of always being able to reach my support rep Cheryl whenever I have a question. I love that I can email and get an answer fast and don't have to waste my time sitting on the phone on hold waiting for someone as my time is very valuable. I trust Print Aura to do an awesome job on everything they produce and when there are any issues at all they are handled immediately. Highly Highly recommend!

1527879153

JAR Fishing

google

1

Print Aura are horrible!!! Dont waste your time with this company. They mess up about 70% of the orders.... I strongly advise anyone that wants to promote or grow a brand not to use this company. I have wasted enough money and time. Also they are really arrogant on the phone. Stay away!!!