You're absolutely right! We had an issue with the quality of our last shipment from our supplier, it had been addressed so this won't happen again. Get in touch with us so we can correct this and make this up for you. Thank you Thomas! FOLLOW UP: HOW WAS THE NEW PINESTRAW?
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3
Bought 15 bales of pine straw on 4/24 and while the pine needles were long leaf, the amount of sticks and leaves in each bale was overwhelming. I've bought 150 bales this season at two other places and this was by far the worst in the sticks and leaves contamination. In McKinley's defense, they are only as good as what the supplier sent them, but this batch is particularly poor!!! Follow-up: Brock was very gracious in offering to replace the pine straw of the first batch at the next truck load. However, I only took 6 bales of the new stuff, as a visual inspection of the outside of the bales indicated the amount of leaves, sticks and vines was just as bad as the first truck, and the spreading of it confirmed it had a lot of this throughout the bales. I gave them an extra star for their attempt to "make things right" but the pine straw quality is still not good.
Hello Nick, We apologize for the delayed delivery. The Monday you had originally scheduled the delivery was the day the tornado had struck our area. Our office had severe flooding which is why we had lost your ticket, the cleaning and drying crews moved many things to set up fans. We are typically highly diligent on our delivery schedule and would love the chance to deliver more products to you in the future. Thank you for your business during that incredibly difficult week.
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1
I called and ordered one yard of sand to be delivered on Monday. He promised the sand would be delivered Tuesday by 4pm. I called at 5pm Tuesday. He said the sand would be there by 6pm. Never delivered. I called Wednesday morning to see why it wasnt delivered. He said the ticket got lost and would be delivered in a few hours? Ok? So 5 hours later I called because it never delivered. He said the truck was loaded and was next to be delivered. Again... It never showed. Here we are on Wednesday afternoon. I plan to call Thursday morning to see what happened. Honestly its gotten comical. Im actually interested in hearing what tomorrows excuse will be. I will be updating my review tomorrow after I call them.
Thank you so much! We look forward to working with you in the future!
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5
Brock was awesome! Answered on the fist ring. Delivered up Lookout Mountain within 3 hours!!! We have purchased fill dirt, top soil, gravel, and pea gravel from them. They are always competitively priced and Brock is great to deal with. Don Jarrell 211 W Brow Owner
Hi Eric, we are definitely open. Please make sure you're calling the correct number. 423-321-8695
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1
I'm thinking this place must not be open anymore, I've tried to call a lot and no one ever answers. Either I get hung up on immediately or it rings all the way through and the voicemail box is full so I can't leave a message.
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