Omar, We are sorry for the service. Our records indicate that our representatives worked with you directly to resolve this situation. Thank you for this feedback.
1606945216
1
I rarely write reviews but this company is just absolutely horrendous. Every step of the process was painful and full of deceit. I should have known very early on to move on to a different company but I wanted to get a job done quickly. I should have read all the other reviews. Their customer service is horrible. I waited for a call back for hours. They finally emailed me at 9pm saying they called and a woman with a baby was unable to transfer the phone. I am a single male! Just flat out lies. Their timeliness is awful. Their fee structure is deceiving. STAY AWAY!
Phillip, We are sad to hear of this negative experience. Our drivers may have to make on-site decisions regarding the placement of the dumpster to ensure the safety of your property and our team. We are sorry for any inconveniences associated with such.
1648565372
1
Edit: I've lowered the rating and would give zero stars if possible. Not even 24 hours after my initial honest review was acknowledged I was charged a massive overage on a dumpster that, of course, recommended to me as the perfect size. I know honesty, integrity, and customer service aren't values of this company, but this is really petty. I've used then twice. First time I didn't know any better. Second time, well I learned my lesson. I was blatantly told whatever I wanted to hear on the phone, with no truth behind it. The dumpster was delivered with the opening the wrong way, in the wrong spot, and next to a tree so only one side was accessible. Then the real trouble started trying to talk to customer service and get the situation rectified. Not only would they not correct any of the three mistakes, they had the audacity to try and charge me to fix them. Do yourself a favor and literally use anyone else.
Lisa, Great service is very important to us! Thank you for your business.
1653058948
5
They were very friendly and professional and had excellent communication. I would highly recommend them to anyone needing an affordable dumpster with great service.
Thank you for feedback and we sincerely apologize for the issues associated with your rental.
1563381257
1
I would differently NOT recommend the use of this company, because the service is horrible and they are not consistent with keeping their time of delivery. Please read reviews in Yelp, their are much better companies to choose that will provide quality service.
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