I was looking for a local place to take my kids. The doctor who performed the exam seemed nice. Lasted all of 10 minutes. The owner was rude and inappropriate. The facilities just felt and looked sketchy walking in. Being called baby by the owner, he seemed agitated when I needed a minute to think over the pricing and frames. 1 turnabout available with minimal options for my daughter to choose from. Seemed like they only had recycled frames to choose from, Not kid friendly. To add the glare coverage he tried to charge the exact same price as the frames. He seemed even more agitated with the more questions I asked. He seemed offended when I asked for a receipt showing the charges. I have always received from other eye doctors with no hesitation. I immediately said no thank, we would be finding a different facility, so we left with a flimsy exam and no glasses. We went to a different facility I told them of my experience , of course they said they have heard terrible stories of this place before. I paid for a new exam, completely different prescription for glasses. They had reasonable pricing and great customer service as there should be. I'm glad I did not allow them to charge my insurance for frames with an inaccurate prescription. I'm a firm believer in customer service, luckily We found a great new optometrist the same day and EyeXcessories I'm amazed is still in business.
Not a place I would go back. They wouldn't allow me to get my contacts. It had been a year and he said he threw them away. This is even after I paid almost $90. No credit or anything. The woman dr is very nice. The staff is very rude and over charges.
My eye exam was great with Kristin Mcdougall. No bad experience there. She was EXCELLENT! The problem lies with Rey Malonjao. In my opinion, he lies, is a smooth talker, comes on too friendly, and overcharged me. I feel he was very pushy and made a statement that Walmart does not make the lenses I need, so why go there? (I had questioned their prices and said I might go look there.) He said I would get a good deal, but I was not allowed to use a coupon since I had insurance. Gee, that's a good way to rip off the insurance companies. In itemizing everything for me, he quoted me that my cost would be $240 after insurance, said it was less than I had paid the last time. When he rang me up, the price jumped to $290.03. I received a little receipt that didn't have anything itemized. I questioned that and was told it was tax. I should have cancelled the transaction right there, but I didn't; my fault. When I went in to pick up my glasses today (two weeks later), I stated I wanted a copy of my prescription along with an itemized receipt. Another man wrote my prescription on a little card; he would not give me a copy of the exam. Why? I paid for it! I questioned the extra charge, and he stated "that's what they pay us." I replied that I was the one paying that portion, not my insurance, and something was shady. He went to get Rey who then came over to try to "sweet talk" me (again, IMHO), and I questioned him on the charges. I again asked for a copy of the paperwork they had and was told I couldn't have it. He stated what I paid was for tax; however that amount does not come close to what I should have paid on my share and does not match the full price before insurance either. I told him I feel I was ripped off and asked about their refund policy. He told me I could not get a refund; everything had already gone through; there is nothing he can do other than offer me different frames or lenses, if defective or if I didn't like them. I told him he lost a customer, I would never come back, and I will report him to my insurance company, that there was shady dealings going on. DO NOT go to this place as you WILL get ripped off! I fully intend to report this business to my insurance company as I believe they are overcharging, and there is some hanky panky going on. Stick to Walmart!
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