Could you please verify you're reviewing the correct print shop. I've asked my customer service reps up front and they don't remember you coming in. When was this and do you remember who was helping you?
1654112753
1
I walked in asking to have a document scanned and a snobby lady made a rude dismissive gesture with her hand as if brushing me away, saying I dont have time Im busy. Nasty customer treatment, brace yourselves before you walk in.
We are sad to hear of this, Kacey. If there is anything we can do, please let us know.
1595048160
2
I would steer clear of this shop. Jennifer and her husband are super nice, but they just dont have it together as far as business is concerned. No attention to detail, poor communication, and no organization. Sadly, I wont be using them any more.
Hi Kerry, Thanks for your consideration of our professional services for your printing needs. We have spent some time to thoroughly research your experience with all of our team members. Please know that we take customer service very seriously and never want anyone to feel that someone on our team was rude, ever. We do apologize for leaving you with that feeling, which is our fault completely. Sadly, we did find your email in our spam folder (after your review prompted us to search for it) with 800+ actual spam messages; not sure why it arrived there or how our team missed it the day you called. No matter what, we did fail to provide the top tier service we are known for and we are sincerely sorry. Because of your experience, we have held staff meetings to reinforce our normal operational procedures with our entire team. We encourage you to give us another try so we can earn your business and trust. We are a locally owned & operated family business and you are very important to us.
1552358140
1
I know my order was not a huge one, but no need to be rude and short on the phone. Even after a horrible phone conversation, i hesitantly emailed a tentative order on January 31st. That was 2 weeks ago with ZERO response. Thank you "print shop" for narrowing down my search for printed materials and earning your 1 star review.
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