I really wanted to leave a positive review because I believe in small businesses from our community. However, we had a pretty terrible experience here. We arrived for our scheduled grooming and the sign said that they were closed until 12 for a staff meeting (our appointment was at 12). We waited and waited, but no one came. At 12:15, I called the store, and someone came out. No one apologized for the delay and acted very rudely towards our family. Our pup went in for a full body grooming, and he came out looking identical to when he went in with the exception of a wet coat, as he wasn't even dried. We paid and left, but we won't be coming back, as the lack of kindness from the staff was not appropriate. It was a very expensive service that was a waste of both time, money, and energy. I would encourage you to visit Black Paw or Gigi & Co which have impeccable customer service, fair pricing, and a love for both animals and their owners.
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