Digimaxsigns reviews

1537284225

falcon WRX

google

Better communication on our part would have eliminated any misunderstanding. What is representative of the good job we have done is all the other reviews you see here rating us a "5"

1550710806

1

Digimax Graphics earned this 1 star review. Let's start off with the poor customer service before I get to the ripping me off part. I was told that for a simple job of replacing six vinyl letters off two exterior wooden signs with 10 new vinyl letters would only take 3 days. No big deal, right? I dropped the sign off on August 10. Three days later (when it was supposed to be ready for pick up), I had to approve the proof, to which I inquired about pricing. Shortly after, I received a call from a guy who quoted me $20/sign. He did not send the quote to me in email, honestly, I didn't think that I would need it in writing, since my Landlord advised me to use them, so I agreed to start the work. He then quoted me the same 3 day turnaround time, promised three days earlier. Six days in, sign should be complete - We call to check on the status, the signs were supposed to be completed today. They said that they are not ready... but that they would keep us updated as to the progress... Two weeks in - We HAD to frequently call (because the didn't call us once) to get an update, and the people who answered the phone had no idea about our sign... We finally received word that our landlord needed to pick up our signs to repaint them... they blamed him for the delay because he never picked them up (who knows if they even contacted him regarding the signs... I am starting to see a pattern) Three weeks in, still no signs - On August 31 at 11.54am, 6 MINS BEFORE THEY CLOSED EARLY FOR LABOR DAY, I received an email that my sign is ready for pickup. Really?? Nearly Four weeks in for a job that was originally promised in THREE DAYS - We go to pick up the signs... the guy that quoted me $20 over the phone, charged me $22/sign plus tax. He would not honor his verbal estimate and did not give an explanation for the increase. Now, normally I would not be upset over a $4 increase, stuff happens, but with the history of the transaction, outlined above, I felt extremely taken advantage of. Mind you, I could have done this myself as I have a vinyl cutter... It would have taken me 5 minutes to do this. When mentioning all the issues we had with their service, he deflected and blamed every issue on my landlord and did not take any accountability for their poor customer service; no updates, price increase, 10x the quoted time, and sending an email six minutes before closing to pick up the signs. I HIGHLY recommend you search elsewhere. There are MANY other companies with better and more recent reviews than from two years ago.

1555003338

Steelo

google

1

I took a brand new hat in that I had ordered custom and they wouldn't embroider 4 letters on it because, "they only do work on a hat if you buy the hat from them". What a joke. I'll take it to Lids at the mall. They'll do it no problem.

1494601276

Rachel Terry

google

5

I work with Digimax every year for an event we have through my work. We are a National organization with a ton of contacts and still can't find better pricing or quicker turnaround time. Digimax staff are so easy to work with and are always so accommodating! I highly recommend them to anyone looking for a no-hassle experience!

1550781749

Tim Bettinson

google

5

The epitome of a local business! Digimax has done all of our printing, embroidery, and everything else under the sun for years. Rick and Sue are so easy to work with, and the quality is never anything other than top notch!

1601992662

Carla LeMaster

google

1

Graphics were fine. I had a sign designed with tracks for lettering. The craftsmanship was not professional and the tracks and lettering fell off due to poor construction. The business changed hands and we waited while they made attempts to correct the issue with no satisfactory outcome. I not only have not been able to use my sign that I paid thousands of dollars for but the owner sent me a gift card and told me she would not try any longer to correct the problem to my satisfaction.