Wow, ever want to know what happens to a company that implodes? This is one that I have witnessed over the past 6 months. Clearly there is huge disconnect with leadership and the support team. The inability to connect with anyone that can take ownership, promises made for return calls that never happen and being bounced around from phone que to que, just adds to already elevated frustration levels and compounds the real problems. The role of AMC is to "manage" the appraisal process however this company limits the empowerment to their team to solve problems and any requests for assistance usually result in no execution and no communication with excessive delays and costs.
Horrible non existent customer service, they will not answer the phone. When you try calling to get some help or answer, you will be put on hold for 20-30 minutes, and even after you speak with someone you still get the run around.. This the worse AMC I have dealt with over the past 5 years. avoid them at all costs. Look at their reviews in BBB and elsewhere, nothing positive.
Wife was trying to speak to a human after company did not complete our appraisal on time. She remained on hold for 25 minutes until she hung up. 45 minutes on hold the second time until she hung up. Paid for appraisal 3 weeks prior to report due date. Did not give updates and found out the appraisal was being pushed back the day before it was due. I have no idea how they can be in business still. Lender should be responsible for hiring these clowns.
Thank you for your honest reviews, my wife and we will definitely be going with another AMC.
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