Hi Anissa, we've replied numerous times to you via email to get this issue worked out so we'd like to address it here as well. We apologize for the issue! All of our products are sent brand new and in original packaging. If it was damaged in transit or the item doesn't meet your expectations, then we gladly refund the product free of charge if returned. Your situation is very unique and we are not unreasonable as customer satisfaction is an utmost priority at Direction Desk. Please visit our return policy for more information - https://directiondesk.com/returnsandexchanges/
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