Sorry you had an experience like that. That is unacceptable. Please email me at [email protected] so we can make sure this doesn't happen again. We want all of our customers to be more than satisfied when shopping here!
1556655141
1
I called to ask if they had blue point junipers. They told me yes we have them, so I drove out there. I looked around and right away saw they did not have any. When I asked for help because I called and was told they were here. The lady inside said they are short staff and I would have to wait for someone outside to help me. I stood around for 15 minutes and no one came outside that could help me.
I am so sorry to hear of your experience at our Franklin Square store. Nobody should be treated the way you described and I will certainly address that with the manager who dealt with you. As far as your complaint regarding the confusing pricing and signage, I agree that it should have been much clearer and it has been corrected. I hope you will give us another chance in the future.
1532961592
1
Beautiful flowers, Horrible staff There are two Garden World locations and Ive always had good experiences at the Francis Lewis Blvd location. So, yesterday I had expected to have a similar experience at the Franklin Avenue location. Well, I had the completely opposite experience. I purchased a Groupon but once I arrived I found out it can only be used with non sale items, and of course everything I wanted was on sale, no biggie Ill just use it later. I make my selection and go to the counter to find out that the prices and discount which were posted above the plants werent the prices. When I questioned the cashier about their signage and showed her both the price and discount was on the same pole she became annoyed stating the price is a sale and you cant get two discounts. I asked for a manager because the signage should be changed, well the vitriol and dismissive tone that the manager displayed is unacceptable. They have a beautiful selection, very healthy looking plants, but their staffs customer service is horrible and I wont be back.
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