First of all, I had two great experiences getting my curls lobbed off into a pixie cut here and then having it cut shorter and shaped by Daniel, who took me last minute due to my booked stylist feeling uncomfortable cutting pixies. Recently, I called and booked a Saturday appointment with Daniel, knowing he can cut pixies. My review went down to three stars because of my experience with the receptionist this time around. After checking in for my appointment “with Daniel”, I sat for 40 minutes waiting before I asked another hairdresser sitting at the desk to confirm I had the correct time. She found me in the book, confirmed my phone number, but booked with a stylist I hadn’t heard of who had been with another client the entire time anyway. They called the receptionist over and she said she’d called a [wrong] number and left voicemails numerous times when I said I didn’t have any calls from them. She then tried to make offers for later weeknight appts with the stylist I wanted, and when I tried to book them, she said they weren’t actually available. I had to be at an event, so I left confused, an hour later, without a haircut or rescheduled appointment.
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