Dear Mr Gibson, I'm sorry to hear about the experience you've described. I've searched through our system and can find no record of any order from you. Would you be kind enough to provide your order number and we can find out what's going on. We work very hard to provide a high level of customer service and would like the opportunity to investigate further. Please let me know, Stefano
1643198784
1
They will sell you products they don't have - let you wait for weeks expecting the product you ordered and not update nor contact you to tell you the situation. Then wont attempt to recompense you for their poor service, and then ignore you for a further set of days before sending replacement - then send the replacement for 3 working days - they have no level or concept of professionalism and accountability for their own actions. This society is blinded with and focused on consumerism - you'd think one or two companies could actually play consumer capitalism correctly, right?
Very professional, helpful team who delivered excellent quality items quickly and efficiently - and they were very adaptable when some of our requirements changed too.
Fantastically helpful and friendly, went above and beyond to make sure our order was received in time despite circumstances beyond their control. High quality products which look great. Will definitely be recommending and ordering again. Thank you!
Hi Tayla, I'm very sorry to hear about this issue. We work very hard to make sure that we offer a high level of customer service. I have asked the Manager of our Customer Service team to investigate further and get back to you.
1623330218
1
Incredibly disappointed. A month after ordering and numerous phone calls down the line , my business is left with no uniform for the opening. After a month of wondering where my order is and constant phone calls to them, why have they only just let me know now that my order is out of stock and they won't be getting it back in? They wouldn't have even bothered to let me know/refund me if I hadn't kept ringing them about this. It seems like they would have just kept my money if I hadn't pestered them. Horrendous service - avoid at all costs.
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