Connection at Lawrence reviews

1623161332

Sam Haney

google

Thank you for brining this to our attention, Sam. We apologize you had a negative experience at The Connection, as customer service is our priority. Our management would like to hear from you on how we can improve your experience and address the concerns you have. Please contact The Connection at Lawrence management at (785) 842-3336 or [email protected] and we are happy to help!

1625076505

1

The Connection is the last place I would choose to live at again in Lawrence. For already being a college student, living here is just added stress and a financial burden. When I moved into my room at The Connection at the start of my 12 month lease, the room was in an extremely poor state. Bird excrement covered the patio (likely about a couple years worth), black dust and grime were all over my blinds and fan, and about every single piece of furniture I was provided with was defective (drawers barely opened, kitchen chairs and table were wobbly, end table had finish peeling off, etc.). Upset with the condition of the room that I had received it in, I contacted The Connection in hopes of reimbursement or compensation, but with no response. I was able to clean the room myself, but for them to say that they had sanitized the room in advance was certainly not true. There were several problems with the room throughout the lease, too. The heat/cooling distribution through the room was very incompetent: one side of the room was always hotter and one side was always freezing. Another electrical problem was that I couldnt have my Keurig running without a fuse blowing. Also, my roommates and I couldnt cook a meal on the stove or in the oven without the smoke alarm going off, as it was incredibly sensitive. About the noise: This room was also right next to the basketball court. The Connection has set hours for the court, but they dont enforce them, so I would wake up to people playing basketball and shouting at 3 AM on several occasions. The acoustics in the complex are terrible. If you live next to the basketball court, you will hear people outside clear as day, no matter what time of day it is. Youll also inevitably hear your neighbors next door, because the walls are paper thin. The staff at The Connection has been terrible. Many of them didnt wear their masks at the height of the COVID-19 pandemic whenever I went to the leasing office or when one of them needed to come to our room. Whenever we had a maintenance request or a complaint, wed get little to no response. If I went to the office with a question, often the person working at the desk was brand new and had no idea what they were doing. When it came time for me to sublease my apartment and get out of there, I had to go in on multiple occasions to ensure that the sublease was working out, as they canceled the guys application to sublease from me the first time. Not to mention, they wouldnt let me sublease at any time: they would only let me sublease for the summer starting on May 1, so I had to move out before the end of the school year and scrambled to find a new place. I was able to sublease, but the cost of $350 to sublease was ridiculous (its basically another month of rent). They will charge you and grab your money in whatever way they can. Unlike some others, I was fortunately able to get my security deposit back at the end of my lease. I had to push the people in the front office and make sure that I was getting it back when I was moving out, but I got it back. It shouldnt have to be a struggle to get a security deposit back, especially when youre likely leaving the room in better condition than you received it in. This all being said, please dont live here. While the location is decent, the staffs practice here seems to be largely unethical and living here during school was added stress. A student shouldnt have to fight with the place they live while theyre already dealing with school and work. I would highly discourage living at The Connection at Lawrence. There are far better places in Lawrence for way cheaper.

1631035078

Chisato Kimura

google

We are disappointed to hear that you feel this way, Chismato. We want our residents to have the best experience during signing, moving in, living at the Connection, and moving out and are sorry that you feel you haven't received that. Please contact the office to let us know if you have any questions or concerns.

1637028007

1

Terrible place to live - management is awful; they just want to make money. They're slow with repairs and the apartments are really poor quality. They took out damages for no reason - I left the place cleaner than when I moved in and I got charged cleaning fees. You also have to fight to get your security deposit back. Definitely do not recommend living here.

1613422178

Cade Reat

google

Thank you for the positive review, Cade! If you ever need anything, we are happy to help. -- The Connection at Lawrence management

1625077155

5

I have enjoyed my time here for two years. For the price of rent/utilities, it is a reasonable place for students to live. Olivia gave me a tour and she was very transparent and upfront with me when answering questions. The staff is always willing to help out.

1614800115

Alex Bolanos

google

Thank you for the positive review, Alex! If you ever need anything, we are happy to help. -- The Connection at Lawrence management

1625076853

5

The staff here is amazing! Never once had a problem with anything or anyone. Maintenance requests were always handled in a timely fashion. If you communicate with them they are more than willing to work with you.

1598288870

Alex Acosta

google

1

I stayed here for a year, and the overall experience wasn't bad, aside from some initial cleanliness and maintenance issues. However, the unethical business practice of overcharging in an effort to make sure you don't get your security deposit back, unfortunately, is present here and has soured my opinion of The Connection. For example, when you move in you are given a card that allows you to enter through the front gates. Mine didn't work from the start, but I quickly came to learn that the complex doesn't actually close the gates, it is all to give a false sense of security. Every resident simply enters through the exit gates located on both sides. I forgot to include the broken card in my move-out packet, causing them to charge me $75.00 (for reference, the exact same card costs $3.18 on Amazon) , when I offered to return the card I was told "sorry it should have been included with the move-out packet" I'm not saying you shouldn't live at The Connection, it's an incredibly average complex, however, I highly recommend you find either: A.) Somewhere that treats you equally as bad at a better price B.) Somewhere nicer at a higher price If you like the location, check out The Nest (more expensive, but nicer) or The Reserve (cheaper, but same value) I've included a picture of my "$75" non-functioning gate card, so you may see its incredible value first-hand.