This store has a fantastic selection and friendly service; however, I sadly must question the care of the small animals in their possession. My husband and I were interested in a guinea pig recently, and when we stopped into the store for the second time (as we were considering purchasing him), the associate went to pick him up and he was immediately lethargic and laying on his side afterwards. It took us calling the associate back to inform them that the guinea pig did not appear well, at which point they took him into isolation. His nasal passages were visibly clogged and his breathing was distressed. I left my name and number and requested a status update on the guinea pig either way, which they acknowledged, and never heard back from anyone. I can only assume the poor fella didn't make it. I own several small animals (all which have come from adoption centers to-date), and understand some are susceptible to illness at birth/very young ages. Additionally, I understand some stores carry animals from questionable breeders. I am surely hoping CountryMax is doing business with reputable breeders, and this was a one-off occurrence. However, after this experience, I am saddened by what we observed, and simply wish I heard back from a management member about the status of this animal.
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