Weve stayed here three times before and have always been very happy with the double rooms on the 2nd floor facing the garden. However this time we brought our children and booked a family room in the basement. It was very noisy all of the time. We could hear every footstep and case moving across the reception above us. These rooms are not suitable for families. We all found it very hard to sleep. The lady on reception on Wednesday night was very nice and did move us but it was still very noisy in the 2nd room.
Hotel in a good location everything you need on high street closed by, 25 mins walk to Hyde park area but right near Bayswater tube station. Reception staff very friendly, and reception area beautiful but Im afraid thats where it ends. I am not one to write negative reviews normally but I feel people need to know especially for prices charged. No where on our booking did it say if your sleeping in the back of the hotel you are facing a construction site, these workers start banging way before 8 am. Our booking said spacious room it certainly wasnt that. It was very tiny and very dated. There are no draws and kettle is on a shelf with no plug so had to put on dirty floor to boil sit. The bathroom was so tiny you couldnt dry properly with out hitting something. The shower didnt work very well, mould along the shower trims, grout filthy and limescale terrible. The carpets were filthy, coffee stains up the wall and bedding wasnt clean. The bed was a small double and creaked at every slightest movement, if you turned over the bed rocked from side to side and felt like could collapse and the mattress was rock hard so very little sleep for our stay. Its a shame if the hotel spent a little time updating this could be a great hotel
Thank you so much for sharing your feedback and for your excellent rating. We are very much looking forward to welcoming you back soon as our guest
1636469132
5
I found this hotel to be of a great value and an excellent choice for european standards. It is very well located in London Bayswater. Arrival was smooth and easy, friendly staff upon check-in and well appointed room. My husband absolutely loves the view to the leafy garden which is a plus. We also enjoyed the all you can eat breakfast and we were able to leave our luggage in their custody on departure, so that gave us the chance to enjoy a lovely morning walk to Portobello Road, another city gem Overall a very nice stay, and we can only reccommend, they really took care of us
Nice clean, well finished rooms, if not a little small. Note there is major construction work to the rear of the hotel, wasn't an issue for us as it was over the Christmas break, but could pose an issue we'll into 2022 for others. Continental Breakfast was good. Staff friendly & helpful.
We are glad you rated positively your experience and we look forward to welcoming you back in the near future
1636470282
3
Very small but clean rooms. There is a massive construction site right next to the hotel, they are only supposed to be working 9-5 but we heard very loud noises early in the morning, way after 5 and sometimes in the middle of the night. They wanted to give us a room in the basement that was recently painted and when I wouldn't take it they agreed to "upgrade" the room to second floor with windows straight to the construction for a discounted price of 30 pounds. Location is good, there's a tube station nearby with access to circle and district line.
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