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Voss BMW
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Voss BMW reviews
Information about Voss BMW
4,05
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxb1lLOE1BEAE!2m1!1s0x0:0x5e3de11bdcb2e2cb!3m1!1s2@1:CIHM0ogKEICAgIDqoYK8MA%7CCgwI6qGohwYQyJrFkgM%7C?hl=en-US
Kevin M
google
https://www.google.com/maps/place/?q=place_id:ChIJeXvFfdeOQIgRy-Ky3BvhPV4
1
Terrible customer service. Manager Aaron treats customers very disrespectfully
1621445944
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLdDR6NzJ3RRAB!2m1!1s0x0:0x5e3de11bdcb2e2cb!3m1!1s2@1:CIHM0ogKEICAgIDKt4z72wE%7CCgwIuJqVhQYQwIaf5QI%7C?hl=en-US
Joseph Humbles
google
https://www.google.com/maps/place/?q=place_id:ChIJeXvFfdeOQIgRy-Ky3BvhPV4
1
ExperienceWith the service departmentTook vehicle in to get service work done on itAnd the techTook items out of my trunkAnd never put it back mentioned to the service manager about this he denied that that would happen at this place all I'm saying watch outNthe service department is a place I would not want to take my car anymore
1561486570
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNrellxR0dnEAE!2m1!1s0x0:0x5e3de11bdcb2e2cb!3m1!1s2@1:CIHM0ogKEICAgICkzYqGGg%7CCgwI6snJ6AUQgP3L4QE%7C?hl=en-US
justin bailey
google
https://www.google.com/maps/place/?q=place_id:ChIJeXvFfdeOQIgRy-Ky3BvhPV4
Justin, thank you for taking the time to leave a review. I want to personally apologize for the negative experience you had with our store. More importantly, I want to thank you for giving us the opportunity to make things right. If I can ever be of assistance in the future, please don't hesitate to reach out to me. -Craig Voss
1562866831
4
Said they completed the work I requested, paid 140$ to them, the problem wasnt fixed, took it to another shop, took them 30 minutes and 90$ and they fixed the problem. Talked to one of the supervisors and they resolved the issue
1601587982
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDOFpqN1Z3EAE!2m1!1s0x0:0x5e3de11bdcb2e2cb!3m1!1s2@1:CIHM0ogKEICAgIDC8Zj7Vw%7CCgwIjpbZ-wUQ-MbUsAM%7C?hl=en-US
Christina Frost
google
https://www.google.com/maps/place/?q=place_id:ChIJeXvFfdeOQIgRy-Ky3BvhPV4
Thanks so much Christina!
1601586805
5
Excellent service, wonderful dealership. Highly recommend
1530657319
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBaXEyNDlBRRAB!2m1!1s0x0:0x5e3de11bdcb2e2cb!3m1!1s2@1:CIHM0ogKEICAgICAiq249AE%7CCgsIp_Tv2QUQwM7pdA%7C?hl=en-US
John Fowler
google
https://www.google.com/maps/place/?q=place_id:ChIJeXvFfdeOQIgRy-Ky3BvhPV4
2
I scheduled a warranty service for my 2015 BMW i3. I was happy that they offered a loaner car when I made the appointment over the phone. When I dropped of my car the exchanges with the service writer were devoid of any pleasantries. I found this odd as other BMW service departments seem to go out of their way to make you feel welcome. I was reminded to fill the tank on my loaner when I picked up my car. The morning of the pick up I stopped at the gas station and filled up the car. I pulled into the service area and got out of the loaner, I was met by the same service writer - "are you here to pick up your car?" Yes I replied. "The cashier is through that door to the right." No "good morning" or "can I help you?" Strange. I got in my car an noticed that the fuel tank (it is a REx) that was full when I dropped it off, was now 1/2 empty. I returned to the service office and asked the service writer if the tank had been emptied during the service call. "Yes, that is part of the procedure." Like I should have known this. I stated that it was odd that I had to return the loaner with a full tank but it was OK to return my vehicle with a 1/2 tank. He then slammed his hand against his desk drawer and pulled out a pad of paper. "I'll get someone to put fuel in your car but it will be at least 10 minutes." I repeated that it was odd to have a car returned with less gas in it and then told him I wouldn't bother him any more. Now I should note that the i3 fuel tank is only 1.9 gallons. I filled the tank later in the day for $2.50. Why am I complaining about $2.50? It is exactly the point that the service department didn't care about this detail that pissed me off. The fact that the service writer was angry at me is just a bonus. For $2.50 they could have had a satisfied customer. Now they don't have a customer.
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