We are very disappointed that this person chose to post a negative comment about our business. It has always been our practice to accommodate and go the extra mile. The job in question was done in April of 2014. We understood she was disappointed, however in order to correct the image it required photo correction to remove blemishes. The customer complained about price and at that point we realized she would not be happy. We did not charge her anything. We removed all charges. The total charges for the photo would of been $13.24. We wish her well and hope she finds a business that will suit her.
1449004064
2
Had a strange experience. Been a customer for years, then asked to re-print a precious to me photo that came out with blemishes and discolorations, but my request was denied. After emailing and calling, received zero communication from the company. They definitely don't like dealing with complaints from customers, would not business with them again. === After reading a response from the company below, I wanted to add that the only reason the price was an issue is because they never gave me a quote - just went ahead with the job before letting me know. And frankly, the price wouldn't have been an issue if they had provided a quality copy of a photograph. There were no blemishes in the original. I eventually took the photo to Fast Signs, who did a fabulous job.
Thank you for taking the time to review Nefra. We have taken your comments very seriously. We are working with our staff to insure that everyone has a positive experience and is treated with respect.
1539623553
1
So I stopped here to get an email printed down for an appointment I had that day. The lady behind the counter was knowledgable about the price and that was it. As I told her what I needed she barked that cost $5 for just one page. I said okay well I need it so I am good with having you print it down. I never had to have an email printed down for me before. I usually do that at home myself. But that was not an option that day as I was one the road and needed it now. I needed a little help forwarding a file I had downloaded to Nefra do that they could print it. She was no help. She actually looked like I was chewing up her personal time. Needless to say I got it figured out and sent it to Nefra. There was also one other viable employee and he was copying stuff. My point is no one there really helps. They do printing, copying, faxing, make banners, signs and the like. Inside they sell trinkets like pens, jewelry, Nick Nacks for your home. Looks like add on sales stuff. End story got the email I needed, payed the lady $5 and off I went. She did not offer a receipt , did not say thank you, have a good day, get hit by a bus.. Just looked at me, disgustedly . I will not be going back here. I don't care that it cost $5. I do care that they made me feel like a bother, they were not knowledgeable about forwarding and printing or didn't want to help. And to be barked at that is $5, and looked at like I couldn't pay it was uncomfortable . Not everyone that enters an establishment comes in a suit, I came in shorts and was treated like scum. When the man behind me bought a pen for $3 but wore dress pants and a tie and she feel all over him. This place was weird , the lady was snotty, and unwilling to be of assistance. I would never go back here again. In fairness this is the 3 time I have visited this establishment in 2018. And this makes the third time I was treated very similar so... It was time to review!
Jin Jou Meighen is the owner of The Gem Boutigue York Pa. We enjoyed working with Jin Jou. She is a true proffesional. Our designer Todd was impressed at the attention to detail Jin Jou displayed. We are very grateful for her kind review.
1503679914
5
Excellent staff and print shop. I have been a customer of Nefra for many years. Recently I needed to refresh my business cards and envelopes. I discussed my printing needs with Brian. He understood exactly what I wanted. Their graphic designer, Todd Miller, made several options for me to choose from. I personally went to the office to finalize the one I wanted. The result is absolutely fantastic. Another time we worked with graphic artist, Chrissy Wehrle. She has a keen understanding of our company needs and she has the patients to see our projects through to completion. Overall the staff at Nefra is professional and very easy to work with. Great local company. It is a pleasure to work with the entire staff and management. I love the gallery look of the store. They bring innovative ideas for graphics and printing to York. Fun place to browse.Thank you very much for excellent printing services.
I had to laminate a stack of papers last minute, and they provided prompt and friendly service. The gentleman helping me communicated the various options and ensured I understood the differences in result from all options.
Overpriced. $200 to Scan a stack of papers into attachments. Ridiculous
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