Dear James, Thank you for bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience, having visited our showroom, but then never receiving a quote from us. We’re normally known for our exceptional service and attention to detail, and we regret that this time we missed the mark. It was an uncommon instance, and we’ll do better. We would love an opportunity to make things right, so if you are willing to give us another chance, please call the showroom at (423) 266-0077 and ask to speak to the owner.
Everyone at Classic Cabinetry was outstanding. In particular, our designer was a delight, a natural connector who was able to intuitively see our family’s needs and the possibilities of the space. She was thoughtfully communicative and patient. The relationships Classic Cabinetry has with other vendors (contractors, countertops, etc.) made the project run more smoothly. Specifically, that our designer would have already contacted any person I would have needed to contact. It struck me as an asset to have those relationships already in place, particularly as someone still somewhat new to the area. I look forward to future projects with them!
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