So I'm leaving 2 stars because this is the first "badish" experience we've had with grooming (appointments and checking out are a whole different experience). But upon evaluating our dog after getting groomed....mats were left in his ears. Paying almost 200$ and not getting the mats out after a Full Groom is a little rude. I was informed she was the only groomer and they had walk ins happen, but we had an appointment at 815am and after 6 hours of grooming you'd think the mats would be taken out. If they can't properly book their clients without overwhelming their groomer, then they should not be taking on clients for this reason. I honestly feel like this groom was over priced based on the amount of mats left in his ears.
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