VERY BAD EXPERIENCE!!!! My brother recommended me to give this place of business a call based on past experiences...so instead of me sending my 2010 SHO Ford Tarsus to FORD I sent it here. I will not get into the full details but i will share this with you. I decided to have American Towing based out of Vandalia Ohio go retrieve my car ( based on me questioning the integrity of Paul in regards to the conversations we had on the phone ) Once i got there I paid the 449 and some change for the services that was rendered. KEN the owner was having trouble finding my keys...he then informed me that my keys was WITH THE CAR. I then sent the tow driver James a mgs letting him know that the key was WITH THE CAR. Next thing you know the tow comes out with my car on the hook. I'm now home and i get a phone call from FORD informing me that my key is not with the car. I called Champs and Paul and Ken tells me that the Tech informed the tow driver that my key was placed ON TOP OF THE CAR!! ( NEGLIGENT ) Who place a key on top of a car first of all. James tells me that the Tech did not say no such thing. James say he got my text and once he read the key was with the car he opened the door and push buttoned it and it started....he hooked it and left. Basically I went back in forth with both businesses and have gotten no where. They are both denying fault and the key replacement is 464 dollars plus tax which I WILL NOT BE PAYING FOR. I am a CUSTOMER........and neither one of them will have the decency to own up to it.....reason being is because the only people that know what really took place was the TECH AND THE TOW DRIVER. NOT THE HE SAY HE SAY. So at that point both business should have took on that burden together. I've filed a downtown so BOTH business will receive their court dates in the mail. It's SAD only because one of them WILL BE HELD RESPONSIBLE but we have to go through all this unnecessary bull first. I will see you guys in court.
I had my SUV serviced At Champion two weeks later had my oil change at the place I always take it they Informed me my wheel well liners are missing so I took it back to Champion only for them to treat me like trash the man who work on it came out and did not even Address Me he ask the other man standing there what does this have to do with me and walk away they left me standing out side with out even saying anything to me they Were on my car when I took it there I was treated like trash don’t know if it was because I am women or because I am black or both would not Recommend recommend them to anyone there was no need for them to treat me in such a manner this is not the end of this either will be contacting BBB and channel 2 news Jackie Curry
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