Memories Bridal reviews

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Amie Polman

google

1

If I could give this place negative stars I would! I was in two weddings 6 weeks apart spent over $600.00 two dresses and not one of my bridesmaid dresses were altered properly. The first wedding I was in the dress was falling off the day of my best friends wedding they had to safety pin the dress to my bra to keep it from falling down. I had gone for two different alterations at this point. For the second wedding I was in I was in school and had no time to try on my dress prior to school being done. I had been in contact with Reem and she told me all she needed was 3 days to alter the dress. I go try on the dress and the dress is HUDGE, so she pins me up and says ok your done. I had my dress picked up for me because I was studying for finals and the drive for me to Reems shop is over an hour away. 5 days before the wedding I get the dress to me and GUESS what this dress isn't altered property either. It was a short dress and the waist fit fine but she never altered my bust area. I was in a panic and that to bring it to a local seamstress by my house to fix her mess. STAY AWAY! I can't believe Reem lets brides and bridesmaids walk out of her shop after giving her so much business knowing that the dress was not altered. No wonder why she says the alterations are free she doesn't do them.

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grace

google

1

Extremely not pleased with their customer service! I should have asked to speak to the owner prior to FINALLY booking my appointment like my fiancé advised me to. I was looking forward to shopping at this store since it has good ratings. There are so many reasons as to why I needed to write a poor review. 1. I tried booking an appointment for bridal gowns for an entire month. I called, left messages and sent an email. I didnt hear back from them. 2. After an entire month, I decided to call and book an appointment for bridesmaids dresses since they apparently carry a specific designer I was interested in. Unfortunately, I couldnt book the time that I originally wanted so I had to go with a time that was a little inconvenient for everyone. 3. Once we get to the store, I explained to the lady, Cynthia, the kind of dresses we were looking for (long sequin dresses) and the preferred designer and collection. They didnt carry ANY of the 10 styles from the desired collection! I had to ask Cynthia twice if she had any other designers that matched our criteria. 4. After my girls put on the dresses, Cynthia just stood there and I HAD TO ASK her to clip the dresses for the girls so they can see how the dresses look because they were swimming in them. She clipped a few but while some of the girls were still trying different dresses on, she stood around holding a dress in her hands while I helped pull some dresses back. After the girls tried on the dresses, Cynthia asked me if I found a wedding dress and asked for the designer and where Ive been looking. She then told me that I should make an appointment to look at wedding gowns because they carry a lot of designers at competitive prices. I honestly was unstasifed with their service that I refuse to give them business. Although they may carry a lot of designers and latest collections/styles, I rather give my money to someone that actually picks up the phone or answers my emails and takes care of me and my girls.

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Aida EL-Samna

google

5

I just finished my first fitting with Reem and my dress came out better than I could have ever imagined! I told her my vision on how I wanted my dress altered and she went above and beyond. She has a wide variety of GORGEOUS dresses in her Salon, but if she doesn't have your dream dress available she will show you several options that she could order. I could not recommend her enough. Also it is a beautifully decorated and clean bridal salon.

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tanya conoscenti

google

5

Where do I even begin?! This entire experience that I have had the pleasure of encountering at Memories Bridal Shop has been such an unforgettable, moving and positively emotional remembrance! My wedding is October 15, 2016 (12 days) and I have to say that I am actually sad that my days of visiting this shop (fittings, final pick up) are slowly coming to an end. There has not been a time where I have gone into Memories where I didnt feel completely special, unique or exceptional. Each and every time Reem has personally greeted my mother and me with a hug and a kiss! It didnt even feel like I was going into a Bridal store. Instead, it actually felt as though I was visiting a long time friend or family member! Reem truly cares about making her brides feel unique, special and well taken care of! She actually customized my dress so that it is unlike any other gown out there. All I did was show her a picture and she left me absolutely speechless with the final outcome! Her patience and genuine nature are unlike anything I have seen on my journey towards finding the perfect dress. Other places have rushed me or even have pressured me into believing that This gown was the one. Reem truly allowed me to express myself without any pressure whatsoever! I did not feel rushed nor urged to make a decision. She is truly one of a kind and was such a delight to work with. More importantly, alterations and my cathedral veil were included in my final price and Reem even sewed in a piece of my fathers shirt in the shape of a heart, which is something I could never thank her enough for!!! The amount of happy tears that have been shed in this place, from my mother, my cousin (maid of honor) and myself are countless and I am BEYOND fulfilled with gratification and appreciation for all of Reems hard work in making my journey towards becoming a bride one of the most treasured emotional experiences I have to look back on!!!

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Norah Abdallah

google

2

Brides please beware. This store will not tell you the designer or the style number of your bridal gown until you order it. I tried on several dresses and they would not tell me the designer I was trying on. Not only would they not tell me the designer, they have gone so far as to remove the designers tags on the dresses and replace them with their own tags, their own identification numbers, and their own prices. What really rubbed me the wrong way is that the woman who helped me in the dressing room told me it was no problem for her to tell me designers I was trying on. She told me it was no secret, she just had to look it up and she would call me the next day with the information. As I was leaving the shop the owner told me something completely different - that they couldnt tell me the designers because these were their private designers. I called the next day for clarification and the owner told me they have this policy to protect their business. They carry some dresses by the designers listed on their website and some are by private designers that only make dresses for them. I asked her how a bride could possibly buy a dress when she has no idea who the designer is and she told me "Does the designer really matter? If you like the dress and its in your budget why do you need to know the designer? Really? A bridal salon owner is telling me the designer of my dress shouldnt matter to me? I'm supposed to pay over $2000 for a dress without a designer? Second of all, if you have a private designer that is only making dresses for your shop then you should be happy to tell me that one of the dresses I like is by that private designer because that would mean I wont be able to find it anywhere else. Im left feeling that this store is up to something shady. Completely removing the designer's tags from a dress just isnt right. I have been to many other bridal salons for myself and for my sisters and I have never seen the designer of a dress be kept a secret. Ive done research online and this is not a common or accepted practice. By hiding the designer/style number from me Im left to think one of two things: they must be ripping me off on the price or theyre selling me a knock off/no name brand. This is an absolutely terrible way to do business and to protect your business. If youre knowledgable, friendly, and good at what you do then there is no need to play these games.