Kim ... sorry for the inconvenience you experienced. There is no excuse as to why we failed to ensure that you received a speedy and proper response, for that we truly do apologize. This has helped expose gaps in our customer email system and we have since corrected this issue. Thank you for taking the time to leave a review and share your thoughts. If you ever have any problems in the future, please feel free to contact us at 850-469-9028 or via email at [email protected] . We would love to hear from you. Thank you.
1394581345
1
Sent 3 screen printing quotes on their website on 12/8/13, and as of today, 12/16/13, have yet to hear from anyone about anything! So I call and they read my email and stated they were out that day are now backed up due to holiday orders. Poor customer service, had I not called them they probably still wouldn't have contacted me. Will be taking my personal single order AND my school district 400 shirt order elsewhere to a company with better customer service. Bad first impression!
Hi Khelilah. First of all we'd like to thank you for considering Big Rhino. We apologize for any inconvenience you may have experienced, and for any misunderstandings. As per your discussion with our service representative, our machine which prints individual shirts is currently out of order. Since you needed 2 shirts, and to ensure that you are able to have your shirt made, our representative recommended one of our competitors. We are not a "bulk order only printer", but prices for screen printing and digital printing are vastly different. Mainly due to the labor involved for each process. We can screen print 2 shirts, versus digital print, but your costs will be much higher. The reason we offer digital printing, is to pass on a cost reduction to our customers. Unfortunately, at the moment our digital printer is currently offline and it seems that you were not offered a screen printing price. We are more than happy and willing to screen print your shirts for you. If you are interested in a screen print price, please email, call, or use our more convenient Screen Printing Calculator at this link: https://form.jotform.com/81955609353162 Again, we apologize for any inconvenience and thank you for considering Big Rhino.
1589395660
1
Tried to get a couple of shirts made and was told I needed to call someone else since they only deal with bulk orders!!!
Big Rhino printed T-shirts for our business. They look great and help customers easily identify our crew members. Thank for fast service and great quality. Nonna Maria's Italian Kitchen food truck
Thank you so much for your business and we hope everyone enjoys their hoodies.
1394580203
5
I ordered some hoodies from Big Rhino and they are amazing. They kept me up to date about the order and the hoodies were delivered quickly. The hoodies look and feel awesome. They created them exactly how I described them to Mr. Presnell. They also came at a very low price. My classmates and I wear them everyday.
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