Hello, We regret to hear your recent experience with ABC Fitness Solutions, LLC. was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly. Please feel free to contact me directly at [email protected]. Stacy Jackson Customer Relationship Specialist ABC Fitness Solutions, LLC.
1651250632
1
They had my Valid CC on file, and stopped charging it. I had to follow up with them when I noticed my (still valid) CC wasn't being charged. They racked up late fees and sent the account to collections WITHOUT INFORMING ME, which has effected my credit for a $10/month membership. Their customer service is GARBAGE. ABC Financial will blame everything on the club, and the club will blame everything on ABC Financial. Round and round with no attempts to look into the problem. This is a fraudulent company, report them to the Better Business Bureau!
Hi Kelley, we're sorry to hear you had issues with cancelling your membership. If we can assist in any way please email us at [email protected] and our member support team will take care of any requests you may have.
1521478108
1
Apparently this company cares NOTHING about their customers! I had a horrible experience and went to write a review and saw so many others with similar issues and yet ABC continues to provide nothing but problems! Terrible service when it comes to canceling a membership but they're more than happy to take your money!
On 12/4/18 I requested cancellation of my gym membership based on condition 6 in my contract that states cancellation fee will be waived if a copy of an official USPS change of address is provided. I emailed the documentation as stipulated in the contract. The representatives that responded requested additional information, Bank or credit card statements which I did not feel comfortable providing and was not stated in my contract that I agreed to. When I asked for clarification, and for them to direct me to the part of the contract that I agreed to that states that supplemental documentation is required in addition to a change of address confirmation, I was told to login to my account and find it myself. This is unacceptable, I have read the entire contract, and nowhere does it state that I am required to provide additional documentation if I am using a USPS change confirmation. The agreement does state, however, that I can cancel my agreement without penalty if I provided USPS address change confirmation OR new utility bill. The only way the representative would process my cancellation was under the 'buy out' option which caused an additional 60 bucks to be billed to my account in order to terminate the contract.
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