Bridalandtuxedogalleria reviews

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D L

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Paul Barkley

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David Ramjohn

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Karla Medina

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Heather Rosso-Perkins

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My experience here was uncompassionate, and I was made to feel extremely uncomfortable. My mother had flown in specifically to help me shop for my dress. Prior to her arrival, I had injured my ankle and was wearing a large brace and crutches. I was already feeling sad about this happening since my mom and I were looking forward to wedding dress shopping for so long! This was not what we planned, but we were making the most of it and keeping a positive attitude. Gloria assisted us. One of the first things she said to me was "I'm really not sure how you're going to try on fitted dresses with THAT going on" as she waved her hand at my leg. Would you say that to someone in a wheelchair or otherwise?? Completely rude. I told her that I knew how to handle it and that she needn't worry about it. She showed us some dresses she pulled based on a very quick phone call she made to me less than 24 hours before my appt. We went back to the dressing room where she told my mother "normally no one else is allowed back here to help her with the dresses but I guess I can allow it". Excuse me?? This is my mother helping me! I told my mom it was ok, I could handle it, so my mom went to look around the shop. Gloria found my mom and instructed her not to touch the dresses. She explained that m mother may point to dresses but only Gloria may handle them. Lastly, all the dresses she pulled were not what I had described. When I tried to explain this she said “Well, did you look online like I had suggested when we talked yesterday?’ Ummm no Gloria, I did not drop everything I was doing at 3pm, the day before my appointment to look online at dresses from your shop. Her tone was defensive and slightly condescending as if I was the problem because I did not look online with less than 24 hours warning and with my parents arriving from out of town. I explained I did not have time on such short notice and that other life things took precedence yesterday. I thought our phone conversation yesterday covered all those bases. I was halfway through trying on a second dress when she was in the dressing room watching me and saying “I am worried about your safety, and I’m ALSO WORRIED ABOUT THE DRESSES… but of course your safely with you trying these on.” (as she stared at my brace and boot). It was very apparent that she was clearly worried about the dresses more than me… we left after 10 minutes of her uncompassionate demeanor. If I would have started with this shop, my heart and excitement would have been ruined for the day. Thankfully, the next couple shops were kind and accommodating and did not make me feel that the dresses or more able-bodied people were more important than my wedding dress shopping experience.