Thank you Lavene for your feedback. We truly apologize that we did not meet your expectations. We have a standard quality control process in our operation. Specifically, we have a strict process when frying our food. We always fry our egg rolls for 4 to 5 minutes in a commercial deep fryer with at least 6-inch of oil heated at 350 degrees F. We take your experience to heart and if you’re open to discussing this further, please call us or ask to speak with our Manager about this matter. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
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