Blueterradesign reviews

1669298869

Rebecca Surles

google

1

Prior to the start date I warned Blue Terra that there was construction around my house. Their response was "we will make it work". They showed up the morning we scheduled and said they could not do the work because of the construction. They agreed to start the flooring and would reschedule the remaining of the work. It should be noted that after going to the store they recommended buying flooring, I told them I did not like the selections. They then told me I can pick it from another store and suggested the type to get. I did this and we all agreed to move forward with it. Blue Terra installed half the kitchen flooring on Monday April 25th. I noticed that it didn't look good but figured they would complete the work the next day. I received an email on Tuesday afternoon asking me to call Paul. This was the first time he expressed concern about the flooring. He said they were not happy with the flooring because it would not stick and then told me to deal with it. They then refused to redo the flooring. I was never told not to use this tile. Paul ONLY expressed concern about it on completion. They brought in the sink and backsplash tile on April 25th and left these boxes in my living room. I did purchase this material. They told me it would be another month before they get back to me. In the interim I spoke with a couple of trusted friends and they told me this was negligence and that I should get a new contractor. I let Blue Terra know I will not be working with them anymore. They insisted that I purchase the hand crafted countertop they built for my kitchen. I was hesitant to do this as they already told me to deal with the kitchen floor and I was concerned I'd get the same response if the countertop was poorly installed. I did get the new countertop though. The contractor I hired after them told me the tile for the backslash was grossly overestimated based on what I asked for. I contacted Blue Terra and this was the first time they showed me the numbers. They then told me to contact them when it was done. I took this to mean they would perhaps buy back the unused tile. Because there was so much extra tile, my new contractor went ahead and covered more area than originally discussed. Even after this, there were still 167 tile squares left adding up to about $1000. They also charged me for grout they never brought. When I contacted them with the remaining number they refused to buy it back. I wrote them 3 times hoping to work something out and they then accused me of slander and extortion. This is not true. I am not trying to extort them. I will share my experience on social media. They literally state to do this on their website. This is not slander In addition, I had to pay the new contractor ~$800 for the removal of the floor they installed.

1577816771

Patti Bavlnka

google

5

1513022214

Base Ball

google

5

1581185483

Garrett Hughes

google

5

1657249828

Sharon Eastman

google

5