Hi Adam, We're sorry to hear you didn't receive our response to your support request in February 2016. We've located your account and observe that we responded 30 minutes after your renewal payment. As we did not hear back from you, the ticket was then automatically closed 6 days later. We've taken the liberty of re-opening the ticket for you. Please do send across the requested information and we are looking forward to resolving any issues as soon as possible. Thank you, Lia, WHMCS
1517834606
1
Awful Support, Rude Staff and Really Poor Communication.
Hi Jay, thank you so much for your feedback. It makes the whole team super excited when customers are happy they tell the world! - Lia, WHMCS
1519306583
5
Rock solid for over a decade!! We have been using WHMCS since 2007 and switching from our previous solution (now defunct) was the best decision our company has made. WHMCS has gone from strength to strength and continued to keep up with current trends. Importantly they've always kept up with API changes made by our suppliers over all these years, so we feel assured that our stuff will continue working! WHMCS does what it says on the tin; takes payments, sets up accounts, registers domains and chases up clients when they don't pay (including automated suspension, renewal and self-cancellation). Furthermore, it has a great support ticket system, knowledge base and downloads section which totally meet our requirements. It is also completely templated, meaning we have been able to flawlessly integrate it with our website - our former program had to be messily hacked into some sort of design resembling our website! Finally, the product support is outstanding. New releases are generally made every quarter, introducing new and helpful features that community feedback has suggested; back in 2009 we were delighted by the introduction of multi-currency, our customers have been loving the closer integration with cPanel and most recently we are digging the new Slack Notifications. Looking forward to seeing what 2018 brings! We have created over 70 tickets so far and each one received a prompt response at all times of the day, night and weekends. It's certainly a refreshing change from our previous suppliers. All in all, we would highly recommend WHMCS to others seeking a web-hosting automation platform. Keep up the great work!
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