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Barkandvineshop
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Barkandvineshop reviews
Information about Barkandvineshop
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66 reviews
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Last update: 09.11.2023
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Cait Smarz
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Hi Cait, As mentioned multiple times during our conversations, we offered you a full refund. Our plants are final sale except for extreme circumstances such as the one you experienced. The refund option was available to you as soon as we knew the situation and even gave you a few days to think about it (wether to keep the plant at a discount or the refund). You chose to keep the plant and you confirmed that this decision was yours and we did not influence your decision. In addition, plant care is not a one way road. There are many routes to take and different ways to care for a plant. Bark & Vine is not responsible for the care of the plant after it leaves our shop, but we do our best to equip every one the basic knowledge on how to keep a plant alive. The fact that our plant care advice changed weekly is not because we don't know what we are doing, we offer these advice and gave you multiple options on how to rehab the plant you decided to keep because a plant is a living thing with a mind of it's own. If one way doesn't work, we try another. I can not apologize for the plant any longer, especially after giving you the options you received, including a FULL refund. We never assured you that the plant will survive. How can we? What we did offer are all the best ways to care for this plant. Your experience is unfortunate, but the choices you made are not our responsibility. A full refund was offered to you, but after a month of having the plant under your care, we can no longer offer you the same option. What we can extend to you is the assurance that we run our business with integrity and respect and something we ask of our patrons back.
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