I am very sorry to hear about your bad experience, Mr. Thomas. We are doing our best to safely take care of patients during this pandemic but it does provide many complications. Please give the Office Manager a call at 859-273-2020 if you would like to further discuss your experience so she can make sure it doesn't happen again.
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Very poorly managed. Confirmed appointment time and duration and when I arrived, I was given a very different story. Total waste of time. Avoid this establishment.
I love coming to this office. I chose this office because it was a small office owned by the Doctor. The staff were very knowledgeable and friendly. It is important to me that when I visit doctor's offices that it is run like a family-owned business and not a factory. I would highly recommend this office to anyone looking for an optometrist. Dr. Costa is very friendly and she did an excellent job at informing me of my condition, and her staff did a great job helping me pick out my glasses. I cannot say enough good things about this office, and this is my new optometry home :)
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